Epr Business Change Analyst
University Hospitals Sussex Nhs Foundation Trust
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Job summary
University Hospitals Sussex NHS Foundation Trust is seeking an experienced EPR Business Change Analyst to join the Electronic Patient Record (EPR) Programme. You will analyze current processes, design future-state workflows and support the implementation of change across clinical and corporate services.
The role involves working with frontline teams, clinicians and digital colleagues to ensure successful adoption, with go-live support and flexible hours during deployment periods in a 24/7
Qualifications
- Experience in business change, service improvement or digital transformation.
- Ability to map current and future workflows and identify opportunities for improvement.
- Strong communication and stakeholder management skills.
Responsibilities
- Act as a focal point for business process change across EPR workstreams.
- Facilitate workshops to capture As Is/To Be processes and map workflows.
- Support adoption of redesigned processes and track programme benefits.
Skills
Education
Job description
University Hospitals Sussex NHS Foundation Trust is seeking experienced and motivated EPR Business Change Analyst to join the Electronic Patient Record (EPR) Programme, one of the Trust's largest and most significant digital transformation initiatives.
This role is central to ensuring that new digital systems and processes are successfully adopted across clinical and corporate services. The post holder will work closely with frontline teams, operational leaders, clinicians and digital colleagues to analyse current ways of working, design improved future-state processes and support the successful implementation of change.
The team has a strong track record of delivering large-scale transformation programmes and has recently received national recognition through nominations at the HSJ Digital Awards and Lean Competency System Awards.
Working conditions: Applicants should be aware that the role involves supporting go-live periods, occasional unsocial hours will be required to support system deployments and go-live periods across a 24/7 hospital setting. This may include night shifts, weekend working and Bank Holidays for which an enhancement will be paid, to provide on-site support to clinical and operational teams.
- Act as a focal point for business process change across EPR workstreams.
- Build effective relationships with clinical, operational and corporate teams to identify required business outcomes and improvement opportunities.
- Identify change management risks and issues, escalating concerns where appropriate.
- Facilitate workshops to capture current (\"As Is\") and future (\"To Be\") processes.
- Analyse workflows and identify opportunities for improvement, standardisation and efficiency.
- Challenge existing processes to ensure opportunities for pathway redesign and service improvement are not missed.
- Support the identification, measurement and tracking of programme benefits.
- Support the implementation of new digital systems, upgrades and service improvements.
- Work with stakeholders to ensure readiness for change and successful adoption of new processes.
- Monitor and report issues arising during implementation and support resolution activities.
- Produce and maintain accurate high-quality reports, presentations, process maps and business documentation.
- Develop a detailed understanding of current and future digital systems.
- Support benefits realisation and service improvement initiatives across the programme.
This vacancy is advertised as a time-limited opportunity is expected to be undertaken on a secondment basis.
Before applying, employees must discuss the opportunity with their current line manager to confirm whether they may be released from their substantive role if successful. Release to undertake a secondment is not an automatic entitlement and must be agreed by all relevant parties: the employee, their current line manager, and the recruiting line manager.
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
This vacancy is advertised as a time-limited opportunity is expected to be undertaken on a secondment basis. Before applying, employees must discuss the opportunity with their current line manager to confirm whether they may be released from their substantive role if successful. Release to undertake a secondment is not an automatic entitlement and must be agreed by all relevant parties: the employee, their current line manager, and the recruiting line manager.
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
If you do not meet the sponsorship requirements, and you are applying in a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application.
As an EPR Business Change Analyst, you will act as a focal point for business process change, supporting services to identify opportunities to improve efficiency, quality and user experience through digital transformation.
Working across multiple workstreams, you will analyse existing processes, facilitate workshops, map current and future workflows, identify benefits and support the implementation of redesigned ways of working. You will work closely with stakeholders at all levels of the organisation to ensure operational, clinical and technological change is aligned to programme objectives and delivers measurable improvements.
The role will also support implementation activity, helping teams prepare for change, adopt new systems and processes, and realise programme benefits. You will contribute to rapid improvement events, business readiness activities and the ongoing optimisation of digital services.
This is an opportunity to work at the heart of a major transformation programme and make a direct contribution to improving digital capabilities and patient care across University Hospitals Sussex.
You will have experience supporting or leading business change, service improvement or digital transformation initiatives within a complex organisation. You will be an excellent communicator with strong analytical skills and the ability to work confidently with a wide range of stakeholders.
You will be experienced in process mapping, facilitating workshops and supporting teams through periods of change. You will be comfortable challenging existing ways of working, identifying opportunities for improvement and translating operational requirements into practical solutions.
Experience of working within the NHS, healthcare, digital transformation or large-scale organisational change programmes would be highly advantageous. Knowledge of change management, service redesign methodologies and business analysis techniques will help you succeed in this role.
You will be self-motivated, organised and capable of managing competing priorities while maintaining a collaborative and positive approach.
Please see the full job description and person specification
- Degree level (ideally involving change management or organisational Behaviour) or equivalent experience
- Recent experience of working within an NHS Service modernisation, process re-design, organisational development and/or change management programme
- Recent Experience of delivering successful change digital initiatives in a clinical environment
- Project work experience and skill
- Understanding of importance of people and process change management
- Able to analyse complex data and clinical knowledge and apply this to service/process redesign
- Excellent written and presentation skills, with the ability to communicate effectively using a wide range of techniques such as face to face, email, presentations and facilitating workshops
- Self-starting persistence and determination, working independently and managing own workload
- Flexibility with regard to relevant aspects of work, including hours, travel and being on site
- Able to work flexibly to support system go-live activities within a 24/7 hospital environment. This will include a requirement to work evenings, nights, weekends and Bank Holidays, as required, to ensure clinical and operational services are appropriately supported during implementation periods.
- Evidence of having championed diversity in previous roles (as appropriate to role)
- Evidence of having undertaken own development to improve understanding of equalities issues
UHSussex values authenticity and encourages applicants to ensure that all application materials accurately reflect their own skills, experience, knowledge and motivations. Candidates may use AI and digital tools to support the preparation of applications, for example to assist with spelling, grammar, structure or accessibility needs. However, applicants remain responsible for the content submitted and should ensure that it genuinely represents their own abilities and experience. Where there are reasonable concerns that an application does not authentically reflect the applicant's own knowledge, skills, experience or suitability for the role, the Trust reserves the right to explore this further and, where authenticity cannot be satisfactorily demonstrated, to reject the application.
Bank workers are welcome to apply for any of our vacancies but please note if you are successful at interview there will be a delay in confirming a start date due to the Trust's current financial controls.
In the event of exceptional interest, we may close adverts earlier than specified.
Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.
If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.
As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check . We make offers in line with the Rehabilitation of Offenders Act 1975.
Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.
UHSussex reserves the right to close the role early if we receive a high volume of applications
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