Business Analyst

BT Communications Ireland Limited; Birmingham, Salford; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

10% on target annual bonus

Online private GP 24/7 for you and the

Paid carers leave

Maternity, paternity and adoption-leap

Discounted BT products

Market leading Pension scheme

Holiday purchase scheme

Healthcare options

Job summary

BT plc in the United Kingdom is seeking a Senior Business Analyst to drive complex transformation across the organisation. You will bring clarity to business problems, translate needs into detailed process and system requirements, and work with stakeholders to ensure effective delivery.

In a senior role, you will own features end-to-end, applying structured BA methodologies across large programmes and mentoring the wider team for capability growth.

Qualifications

• Proven experience defining, documenting and prioritising complex business and data requirements.
• Ability to translate scope into structured requirements, epics, features and user stories.
• Maintain traceability from business problems through to delivered solutions.

Responsibilities

• Lead discovery, scoping and options analysis to define business problems and opportunities for change.
• Translate business needs into clear requirements, epics, features and user stories for delivery.
• Design end-to-end business processes and journey maps, including edge cases.
• Collaborate with business, product, engineering and service design teams to align priorities.
• Produce high-quality analysis, including process maps and data requirements.
• Support MVP/MMP definition, phasing and roadmaps to maximise value.
• Act as an expert BA, coaching and guiding the team to strengthen capability.

Skills

Requirements gathering

Stakeholder management

Process mapping

Data requirements

User stories

Tools

JIRA

Confluence

Job description

Job Description

Job Title: Business Analyst

Req ID: 64638

Job Function: Strategy, Transformation & Business Intelligence

Posting Start Date: 13/11/2026

Posting End Date: 22/11/2026

Division: UK Business

Job Location: GBR Bristol - Assembly, GBR-Birmingham-Three Snowhill, GBR-London-BTHQ One Braham, GBR-Manchester-New Bailey

Advertised Salary: Competitive

Closing Date: Sunday 22nd November 2026

Location(s): Birmingham, Bristol, London or Manchester

Flexible Working

The BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

About the role

As a Business Analyst, you'll play a key role in delivering complex transformation across Business. You'll bring clarity and structure to business problems, working with stakeholders to understand needs and translate them into detailed process and system requirements that enable effective delivery.

Working across large-scale transformation programmes, you'll take ownership of analysis from discovery through to delivery. This includes defining requirements, designing end-to-end processes and journeys, assessing options and ensuring solutions deliver the right outcomes for customers and the business.

This is a senior role where you'll be expected to work autonomously, own complete features end to end and apply structured Business Analysis methodologies across complex programmes.

What you'll be doing

• Lead discovery, scoping and options analysis to define business problems, customer needs and opportunities for change.
• Translate business needs into clear requirements, epics, features and user stories that enable effective delivery.
• Design end-to-end business processes and journeys, including unhappy paths and edge cases.
• Work across business, product, engineering and service design teams to assess solutions, align priorities and support informed decision-making.
• Produce high-quality analysis including process maps, data requirements, capability assessments and options papers.
• Support MVP/MMP definition, phasing and roadmaps to maximise customer and business value.
• Act as an expert Business Analysis practitioner, influencing stakeholders and providing coaching and guidance to strengthen capability across the wider team.

Essential Skills / Experience

• Proven experience defining, documenting, prioritising and managing complex business, functional, non-functional and data requirements throughout their lifecycle.
• Strong experience translating complex scope into structured requirements, epics, features and user stories.
• Able to maintain traceability from business problems and desired outcomes through to detailed requirements and delivered solutions.

Desirable Skills / Experience

• Experience working within a large, complex or matrixed organisation.
• Strong stakeholder management and facilitation skills, including working with senior stakeholders and managing competing priorities.
• Experience with process mapping, capability maturity assessment, options analysis and business case development.
• Understanding of data, analytics, KPIs and reporting requirements.
• Experience using tools such as JIRA, Confluence and other collaboration platforms.
• Experience working within iterative delivery environments and supporting the definition of MVPs, MMPs and delivery phases.

Our Package

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme - 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear - return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.

We are fundamentally reshaping the business - simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK's leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market.

With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate - creating a business that is simpler, faster, more innovative and easier to do business with.

If you want to be part of the team shaping the turnaround of a multi-billion-pound business - and building a stronger, more competitive BT for the future - this is your moment.