Business Administrator

Mishcon De Reya; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

Mishcon de Reya is seeking a proactive Legal Operations assistant to support matter lifecycle and administrative workflows. The role is office-based in our London office, five days a week, and involves filing, scanning, opening matters, and drafting pre-bills to ensure smooth operations for fee earners.

You will coordinate with London and Cambridge teams, handle documents, and support with tech applications and ad-hoc tasks as required.

Qualifications

• Previous experience within a customer service role or a professional service environment.
• Strong academic background.
• A strong team player, willing to help with other tasks as needed in order to meet the needs of the business.
• Organized and methodical, with excellent attention to detail.
• Well-developed interpersonal skills, with the ability to work effectively with a range of people.
• Able to communicate effectively, with warmth and professionalism, to clients and colleagues both orally and in writing.

Responsibilities

• Support the Legal Operations teams within the Fee Earners to ensure smooth client/matter lifecycle following procedures.
• Office based in London office 5 days per week; coordinate post, filing, scanning and document handling.
• Assist with matter opening, drafting pre-bills and filing documents from data sites.
• Log referrals/contacts, process fee earners' expense claims and handle archiving.
• Provide room bookings, audio-visual support and use apps like Docusign and PDF Docs.

Skills

Customer service

Team player

Attention to detail

Interpersonal skills

Time management

Communication (oral & written)

Education

Strong academic background

Job description

Legal Support Services includes document production specialists, paralegals, researchers, legal project management experts and legal operations professionals. The team covers a wide range of administrative, operational, and specialist matter and fee earner support using cutting‑edge tools and innovative tech solutions to provide exceptional and frictionless service to the fee earners across the firm.

The Legal Operations team form part of the Legal Support Services department and provides high value administrative support for fee earners with a focus on matter management, diary management, travel and business development.

Duties and Responsibilities

The purpose of this role is to support the Legal Operations teams within the Fee Earning departments to ensure the smooth running of the client/matter lifecycle, following documented procedures, ensuring all required information/documentation is obtained, issued and correctly stored on the Firm's systems.

The role will be office based in our London office 5 days per week.

The main duties include, but are not limited to:

Supporting the London and Cambridge Legal Operations teams with:

• Co‑ordinating the incoming and outgoing daily post.
• Filing, scanning, printing and photocopying.
• Assisting with the matter opening processes.
• Drafting pre‑bills.
• Downloading and filing documents from data sites for transactions and clients.
• Logging referrals and contacts to InterAction and updating the systems.
• Processing fee earners expense claims.
• Producing engrossments and the binding of legal documents, both hard and soft copy.
• Arranging couriers.
• Archiving, in particular the scanning and proper scheduling of deeds and documents.
• Supporting the Fee Earners with room bookings and Audio‑Visual support.
• Using technical applications such as Docusign, PDF Docs, High Q and other apps.
• Recording tasks and assigning tasks and workflow on a task management system.
• Working with other Legal Operations colleagues in the business to provide holiday, illness, and other necessary cover to agreed standards.
• Providing ad‑hoc support to the Fee Earners on other matter‑management‑related tasks as and when required.
• Supporting fee earners with Tech applications.
• Maintain various spreadsheets and systems with the location of original documents.

Skills/Experience

• Previous experience within a customer service role or a professional service environment.
• Strong academic background.
• A strong team player, willing to help with other tasks as needed in order to meet the needs of the business.
• Organized and methodical, with excellent attention to detail.
• Well‑developed interpersonal skills, with the ability to work effectively with a range of people.
• Able to communicate effectively, with warmth and professionalism, to clients and colleagues both orally and in writing.
• Genuine interest in the legal field is desirable.
• Ability to demonstrate experience in dealing with time‑critical situations is desirable.
• High levels of discretion, the ability to deal effectively with sensitive or confidential information and to maintain confidentiality in respect of those matters which are commercially sensitive or secret and only share them with colleagues and others on a need‑to‑know basis who are themselves bound by an obligation of confidentiality.

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.

About Mishcon de Reya Group

The Group is an independent, international professional services business with law at its heart, employing over 1400 people with over 650 lawyers. It includes the law firm Mishcon de Reya LLP and a collection of leading consultancy businesses that complement the firm's legal services.

Mishcon de Reya LLP is based in London, Oxford, Cambridge, Singapore, Hong Kong and UAE. The firm services an international community of clients and provides advice in situations where the constraints of geography often do not apply.The work the firm undertakes is cross‑border, multi‑jurisdictional and complex, centred around three increasingly entwined and connected sectors: the Innovation Economy, Private Wealth and Capital, and Real Estate. The firm is known as a disputes powerhouse with a formidable capacity firmwide for dispute resolution.

The includes consultancy businesses ,(in London, Singapore and Dubai), , and (in Hong Kong). The Group also includes, which invests in the most promising early stage legaltech companies as well as the Mishcon Academy, its in‑house place of learning and platform for thought leadership.

In 2024, the Group announced its first strategic acquisition in the alternative legal services market, flexible legal resourcing business Flex Legal. It also acquired a majority stake in Somos, a global group actions management business.

We strive to create a fully diverse and inclusive workplace where all our people are empowered to fulfil their potential.

We are proud of our agile working culture and are always happy to talk flexible working.

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