Business Administration Manager

University Hospital Southampton NHS FT; Southampton; On-site; GBP 42,000 - 56,000; Full time

Job summary

University Hospital Southampton NHS Foundation Trust is seeking a Business Administration Manager to join the NIHR Clinical Research Facility. The role includes leading the administration team, ensuring business continuity and maintaining policies and procedures while managing data quality and reporting.

The post holder will provide day-to-day administrative support to senior management, monitor performance using multiple data systems, and develop reports to drive service improvement and budget

Qualifications

• Degree or equivalent level of training and experience.
• Supervisory experience.
• Ability to manage personal diaries/ coordinate meetings across multiple teams.
• Experience of databases, dashboards and data sets.
• Ability to form reports templates based on data, supporting service leads to prepare the reports for formal presentation.
• Experience of using data to analyse performance and recommend actions to improve the service.
• Experience of leading and delivering small scale projects.
• Experience of using analytical tools to track change over time and highlight variation.
• Experience in an administrative function.
• Experience of using own initiative to assess priorities and resolve complaints.

Responsibilities

• Provide a comprehensive business support service, including line managing the administration team, supporting business continuity and ensuring policies and procedures are maintained.
• Work with data from multiple systems to monitor performance, produce reports and support service improvements, projects and budget management.
• Lead and line manage the administration team, coordinating recruitment, induction, staff development and leave while ensuring appropriate cover and business continuity.
• Maintain accurate data across multiple systems, produce performance reports and use key performance indicators to identify trends and areas for improvement.
• Ensure policies and standard operating procedures are followed and kept up to date, with a strong focus on data quality, information governance and confidentiality.
• Day-to-day administrative support to senior management.

Skills

Leadership

Communication

Organisational skills

Time management

Education

Degree or equivalent training and experience

Job description

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Job Title: Business Administration Manager

Contract Type: Permanent

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications.

Main duties of the job

An exciting opportunity has arisen for a dynamic, enthusiastic and proactive individual to join the NIHR Clinical Research Facility (CRF) at University Hospital Southampton NHS Foundation Trust as a Business Administration Manager.

The successful applicant will provide a comprehensive business support service, including line managing the administration team, supporting business continuity and ensuring policies and procedures are maintained. You will work with data from multiple systems to monitor performance, produce reports and support service improvements, projects and budget management.

We are looking for a highly organised and approachable team player who takes pride in accuracy, can work independently and proactively, and has excellent communication, leadership and problem-solving skills. You will be confident using your initiative, managing competing priorities and building effective working relationships across the department.

The postholder will join a friendly, supportive and growing research service that values the contribution of all staff.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

Detailed Job Description And Main Responsibilities

The successful candidate will be responsible for providing a comprehensive business support service to the NIHR Clinical Research Facility.

Lead and line manage the administration team, coordinating recruitment, induction, staff development and leave while ensuring appropriate cover and business continuity.

Maintain accurate data across multiple systems, produce performance reports and use key performance indicators to identify trends and areas for improvement.

Ensure policies and standard operating procedures are followed and kept up to date, with a strong focus on data quality, information governance and confidentiality.

Day-to-day administrative support to senior management.

What We’re Looking For

The ideal candidate will need to demonstrate:

• Previous experience of line managing and developing an administrative team within a busy working environment.
• Excellent leadership, communication and organisational skills, with the ability to manage competing priorities effectively.
• A dynamic and proactive approach, with the ability to work independently, use initiative and take pride in accuracy.
• Experience of working with data, producing reports and using information to monitor performance and support service improvement.

This is a full-time position, requiring 37.5 hours per week, from Monday to Friday, and it is based on-site.

Person specification

Qualifications, Knowledge And Experience

Essential criteria

• Degree or an equivalent level of training and experience
• Supervisory experience
• Ability to manage personal diaries/ co-ordinate meetings across multiple teams
• Experience of databases, dashboards and data sets
• Ability to form reports templates based on data, supporting service leads to prepare the reports for formal presentation
• Experience of using data to analyse performance and recommend actions to improve the service
• Experience of leading and delivering small scale projects
• Experience of using analytical tools to track change over time and highlight variation
• Experience in an administrative function
• Experience of using own initiative to assess priorities and resolve complaints

Desirable criteria

• Health or social care experience
• Experience in communicating with key stakeholders to inform and adapt how services are delivered
• Experience of applying external policies and legislation into local practice
• A good working knowledge of NHS England national data collections (sit rep)
• Experience of training others
• Experience of supporting others to manage diaries and plan ahead for service provision