Business Administration Apprenticeship - Game Testing (Duration 12-18m)

Sony Playstation; Liverpool; On-site; GBP 11,000 - 14,000; Full time

Job summary

Sony Interactive Entertainment is offering an apprenticeship in Business Administration within the Platform Certification & Operations team. The role blends learning with hands-on work across compliance testing, software testing and business support, split between site work in Liverpool and college attendance.

You’ll develop skills in IT, documentation, and project management while gaining exposure to customers and partners.

Qualifications

• Excellent written and verbal communication skills.
• Technical attitude with curiosity; training will be provided.
• Understanding of PC/Laptop usage and MS Office suite.

Responsibilities

• Complete all required checks and report issues found in firmware/game titles.
• Identify and investigate bugs thoroughly.
• Record bug information clearly for sign-off and submission.
• Follow and complete all test cases and procedures.
• Test submissions for compliance across platforms, including PSVR.
• Learn updated CertOps procedures and adapt testing accordingly.
• Prepare and label applications for compliance testing (labelling, mastering checks, encryption).
• Assist in preparing training materials and perform general admin tasks.
• Provide effective business support and route tickets to the right people.
• Collaborate with internal teams to ensure accurate information is shared.
• Develop and disseminate communications internally and externally.
• Provide progress updates to your line manager on request.
• Identify inefficiencies and suggest improvements; advocate for change.

Skills

Exceptional communication

Technical curiosity

MS Office proficiency

Tools

MS Office

Job description

Why Sony Interactive Entertainment?

Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Apprenticeship Overview:

While working to gain an apprenticeship in Business Administration, you’ll be working as part of ourPlatform Certification & Operations team, which will give you the opportunity to learn and develop skills and knowledge from several different roles.

An apprenticeship within our Platform Certification & Operations team will let you develop your workplace behaviours, learning to work with others and build positive working relationships. You’ll interact with and influence colleagues and gain working level contact with customers and partners. You’ll develop strong oral and written communication skills, use yourown initiative and take a structured approach to the prioritisation of tasks.

You’ll develop skills in IT, record and documentation production and project management, takingresponsibility for initiating and completing tasks and managing & prioritising your time to successfully meet deadlines – skills which are transferrable to all sectors.

This is a full time opportunity which will include 4 days working at our site in the centre of Liverpool and 1 day attending The City of Liverpool College.

Role Overview:

This is a dynamic role that will include learning and developing skills and knowledge from several different roles. This includes, but is not limited to; compliance testing, software testing and communications and business support.

What you’ll be doing:

• Complete all required checks, as specified by regional project leader & report any/all problems found in firmware/game titles.
• Ensure all bugs are identified and thoroughly investigated.
• Ensure all bug information, including classification, is accurately recorded and legibly written in preparation for the Team Leader to sign off and submit.
• Follow and complete all test cases provided & ensure all relevant procedures are followed.
• Thoroughly test all submissions to ensure compliance with the Technical Requirements Checklist across all supported platforms, including PSVR.
• Quickly learn any updated CertOps procedures and/or TRC requirements and alter testing accordingly
• Create all applications in readiness for compliance testing (labelling, mastering checks, encryption, etc.).
• Help to prepare training materials
• General administration functions
• Facilitate business support
• Ensure the correct people are assigned to any incoming support tickets
• Collaborate with internal teams to ensure that information provided is accurate and relevant
• Identify, develop, produce and disseminate communications both internally and externally through various channels
• Provide accurate progress updates to direct line manager, when requested
• Identify process inefficiencies and suggest possible improvements
• Be an advocate for change and continuous improvement

What we are looking for:

Technical Ability:

• Exceptional written and verbal communication skills
• Understanding gaming console(s) is an advantage, however not vital – as long as you feel you have a technical and curious attitude, we can offer training and development.
• Understanding of PC/Laptop usage – MS Office (Outlook, Word, xls)

Communication/Collaboration:

• Style and Impact - The ability to adapt behaviour appropriately to a range of personality and cultures.
• Inclusivity - The ability to work collaboratively with others to achieve common goals.
• Handling Change - Able to adapt and thrive in a fast-paced environment.
• Exceptional written and verbal communication skills

Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights.

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.