Business Administration Apprentice, Level 3

Severn Arts; Worcester; On-site; GBP 10,000 - 40,000; Full time

Job summary

Severn Arts is seeking a Business Administrator to support various activities while gaining practical experience. The role involves customer service, data processing, and teamwork, with a commitment to providing the best experience for all stakeholders. Ideal candidates will have GCSEs and a proactive approach to learning.

Qualifications

• Expected to achieve 4 GCSEs including English and Maths.
• Willingness to learn and develop new skills.
• Ability to engage with guidance and feedback.

Responsibilities

• Provide excellent customer service as a priority.
• Input and process data accurately using Office 365.
• Act as point of contact for enquiries via phone and email.

Skills

Attention to detail

Teamwork

Customer service

Initiative

Education

At least 4 GCSEs at grade 4 or above

Tools

Office 365

CRM system

Job description

Main purpose of the role:

To learn and develop business-related competencies through supported practical experience in the workplace.

To provide effective business support across all Severn Arts activities, combined with college-led learning, to become an effective Business Administrator.

About the role:

• Hours: 37 hours per week, including 1 day at college or self-study
• Salary: £8.50 per hour
• Reporting to: Office Manager
• Location: Severn Arts offices, Worcester
• To provide excellent customer service, ensuring that this remains a high priority at all times
• To act as point of contact for telephone and email enquiries, ensuring they are resolved or redirected as appropriate
• To input and process data accurately using Office 365 and other relevant software and systems, particularly maintaining the Severn Arts Customer Relationship Management (CRM) system with accurate, timely notes and updates
• To process requests from schools, staff, parents, and students regarding music teaching, timetable changes, and instrument provision
• To answer and handle queries and requests both internally and externally, via in person, phone, and email
• To assist in monitoring Severn Arts’ generic email accounts, responding or redirecting as needed
• Other general duties and responsibilities

Person specification:

• At least 4 GCSEs at grade 4 or above, including English and Maths, or expected to achieve these
• Ability to contribute to and work effectively as part of a team
• Ability to engage with guidance and feedback
• Willingness to learn and develop new skills in the workplace
• Interest in business administration
• Ability to work accurately with attention to detail
• Ability to show initiative and a proactive approach
• Commitment to providing the best customer experience

For more information, please download the job description below:

Please visit the Gov.uk website to apply. The deadline for applications is Friday 30 May.

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