Business Administration Apprentice

LDM Properties; High Wycombe; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Comprehensive training

Mentoring

Supportive team environment

Safeagent-accredited company

Job summary

LDM Properties (UK) Limited offers a Business Administration Apprenticeship based in High Wycombe, with comprehensive training and hands-on guidance in property management, CRM and software systems. You will support lettings, compliance and reporting tasks while gaining professional development and mentoring within a safeagent-accredited company.

Responsibilities cover general administration, tenancy progression, maintenance coordination and landlord/tenant liaison, with a Monday-to-Friday

Qualifications

• English and Maths GCSEs Grade 4/C or above, or equivalent
• Excellent customer service skills
• Efficient and organised
• A true team player
• Positive and professional attitude
• A 'can-do' attitude with a problem-solving approach
• Agile approach to getting things done
• Clear, concise, consistent and timely
• Excellent interpersonal skills
• Intermediate MS Office skills
• Excellent written and verbal communication skills
• Able to prioritise critical team tasks over individual success where necessary

Responsibilities

• General Administration: Manage incoming emails, phone calls and messages professionally
• Tenancy Progression: Assist with coordinating right-to-rent checks for tenants and occupiers
• Maintenance Coordination: Log maintenance issues and assign to approved contractors
• Landlord & Tenant Liaison: Address tenant queries and maintenance requests in a timely manner
• Property Marketing & Viewings: Manage viewing schedules and liaise with negotiators to confirm access arrangements
• Compliance & Reporting: Ensure compliance with Tenant Fees Act, Right to Rent and other relevant legislation
• Financial Administration: Assist in rent collection and monitor arrears
• Team Support: Support lettings managers with daily operational needs

Skills

Excellent customer service skills

Efficient and organised

Team player

Positive and professional attitude

Can-do attitude

Problem-solving approach

Agile working style

Clear communication

Interpersonal skills

MS Office skills

Written and verbal communication

Prioritise critical tasks

Education

GCSEs English and Maths (4/C or above)

Tools

Monday.com

Fixflo

MS Office

Job description

All roles UK · High Wycombe — apprenticeship with full training

Business Administration Apprentice

Based in High Wycombe, United Kingdom

Apprenticeship pay — per contract

Comprehensive training provided

Safeagent-accredited company

LDM Properties (UK) Limited is a residential lettings and property management company providing a full range of services to landlords and tenants across London, specialising in high-end rental properties. The Business Administration Apprentice will support the lettings and property management team across a broad range of administrative, compliance and operational tasks. Comprehensive training will be provided, with hands‑on guidance in property management processes, CRM and software systems, and regulatory compliance. Continuous mentoring and professional development will ensure you build confidence and competence in all areas of responsibility.

Key Responsibilities

General Administration

• Manage incoming emails, phone calls and messages professionally
• Maintain accurate records and documentation within the CRM or property management system (e.g. Monday.com, Fixflo)
• Prepare, file and communicate correspondence, specifically around incoming utility bills for customers
• Maintain a well‑organised electronic filing system and ensure GDPR compliance

Tenancy Progression

• Assist with coordinating right-to-rent checks for tenants and occupiers
• Ensure all pre‑tenancy documents (EPC, gas safety, EICR and How to Rent guide) are provided and signed before the move‑in date
• Arrange key handovers, check‑ins and check‑outs with tenants or inventory clerks
• Liaise with utility providers, ground rent providers, service charge companies and the council to open and close accounts at the start and end of tenancy
• Produce tenancy welcome packs and ensure move‑in checklists are completed

Maintenance Coordination

• Log maintenance issues and assign to approved contractors
• Obtain quotations, issue work orders and track job completion
• Follow up on outstanding work and ensure invoices are received and processed

Landlord & Tenant Liaison

• Address tenant queries and maintenance requests in a timely and courteous manner
• Manage end‑of‑tenancy correspondence, deposit returns and deduction negotiations

Property Marketing & Viewings

• Manage viewing schedules and liaise with negotiators to confirm access arrangements

Compliance & Reporting

• Ensure compliance with the Tenant Fees Act, Right to Rent and other relevant legislation
• Maintain records of gas safety, EICR, EPC and other mandatory certifications
• Prepare reports for management on tenancy status, renewals and arrears
• Support audit and regulatory checks as required

Financial Administration

• Assist in rent collection and monitor arrears

Team Support

• Support the lettings managers with daily operational needs
• Provide cover for colleagues during holidays or absences
• Contribute to improving internal systems and workflows
• Assist with onboarding new staff members where required

Apprenticeship Terms

• Employed as an Apprentice Business Administrator under an Apprenticeship Agreement
• Paid at no less than the applicable National Minimum Wage / National Living Wage for your age and apprenticeship status
• Salary paid monthly in arrears by bank transfer, with periodic pay reviews
• Normal working hours Monday to Friday, 9:00am to 5:30pm; approved off‑the‑job training during working hours is paid working time
• 28 days' paid holiday per holiday year, inclusive of public and bank holidays
• Delivered in partnership with a college training provider, with regular reviews and assessments
• The first 6 months is a probationary period
• The apprenticeship ends on completion of the programme; continued employment is at the Employer's discretion under a new contract
• Attendance at other locations for training or client work may be required

Person Specification

• English and Maths GCSEs Grade 4/C or above, or equivalent
• Excellent customer service skills
• Efficient and organised
• A true team player
• Positive and professional attitude
• A "can-do" attitude with a problem‑solving approach
• Agile approach to getting things done
• Clear, concise, consistent and timely
• Excellent interpersonal skills
• Intermediate MS Office skills
• Excellent written and verbal communication skills
• Able to prioritise critical team tasks over individual success where necessary

Desirable

• Basic understanding of property management, lettings or customer service
• Familiarity with property management software (e.g. Monday.com, Fixflo) or Microsoft Office applications
• Awareness of housing legislation, Right to Rent checks and compliance requirementsKnowledge of the London property market

Safeagent-accredited company Comprehensive training & mentoring Supportive team environment