Business Account Manager - Liberty, London

Dermalogica UK; Greater London; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Private Health Care

Life Insurance

5% Pension

Birthday Off

5 Sick Days

Product Allocation

Staff Discounts

Career Growth

Job summary

The Dermalogica UK brand is recruiting a Business Account Manager for the Liberty store in London. You will lead retail growth, coach the counter team, and drive new business opportunities while delivering personalised skincare journeys for customers.

With a background in beauty therapy qualifications and at least 2 years of management experience, you will create theatre at the counter, run in-store events, and achieve location targets and KPIs through engaging experiences and education.

Qualifications

• Equivalent Level 3 in Beauty Therapy with Facial Electricals.
• Level 4 Beauty Therapy qualification with Microneedling and Chemical Peels; Dermalogica may fund if needed.
• At least 2 years of management experience, ideally within retail.
• Outgoing, creative thinker who can create theatre at the counter to inspire customers.
• Passion for skin health to inspire others.

Responsibilities

• Advise, listen, and connect with customers throughout every touch point.
• Set up skin care programmes combining treatment and homecare to achieve goals.
• Drive retail growth month on month, motivate the team, and exceed KPIs.
• Drive in-store events and masterclasses; ensure all events are fully booked.
• Model excellence by performing services and training the team on new innovations.
• Comfortable working on your own as this is a 1-person counter.

Skills

2+ years management experience

Creative thinker

Customer education

Skincare passion

Team leadership

Retail motivation

Education

Level 3 Beauty Therapy with Facial Electricals

Level 4 Beauty Therapy with Microneedling & Chemical Peels

Job description

Job Description

Business Account Manager - Liberty, London

Salary £30,000 - £35,000 (depending on qualifications), plus uncapped commission and quarterly bonus

We are the number 1 professional skincare brand globally and we are passionate about bringing everyone skin confidence. At Dermalogica we are on a mission to change and revolutionise this industry. The way we do this is by our 3 pillars which form our brand DNA. Education, Personalisation, and Human Touch. Do you dream of being part of this industry changing movement? If so, we are looking for inspirational top talent to be part of something special.

A Dermalogica Business Account Manager is at the true heart of where these results happen in our Business. Based on the shop floor with your team, you are responsible for encompassing our mission of empowering and educating all our customers to achieve their best skin possible. You will drive new business opportunities and encourage your team to think outside the box and help them excel.

Job Description

Business Account Manager - Liberty, London

Salary £30,000 - £35,000 (depending on qualifications), plus uncapped commission and quarterly bonus

We are the number 1 professional skincare brand globally and we are passionate about bringing everyone skin confidence. At Dermalogica we are on a mission to change and revolutionise this industry. The way we do this is by our 3 pillars which form our brand DNA. Education, Personalisation, and Human Touch. Do you dream of being part of this industry changing movement? If so, we are looking for inspirational top talent to be part of something special.

A Dermalogica Business Account Manager is at the true heart of where these results happen in our Business. Based on the shop floor with your team, you are responsible for encompassing our mission of empowering and educating all our customers to achieve their best skin possible. You will drive new business opportunities and encourage your team to think outside the box and help them excel.

Job Requirements

• You will already have the education that Dermalogica can then build on and develop further. This will be in the form of an equivalent Level 3 in Beauty Therapy with Facial Electricals. This is an absoluteESSENTIALso that we can ensure that the standards of our therapists are consistent.
• Level 4 Beauty Therapy qualification, which must include Microneedling and Chemical Peels. If you do not hold the Level 4 qualification, then Dermalogica will fund this as part of your development, as it will be a fundamental part of the role. This training is worth £3,200.
• You will have at least 2-year management experience, ideally within a retail environment.
• You will be an outgoing, creative thinker who can create theatre at the counter to really inspire and draw our customers to us.
• You will have a passion for skin health like no other brand has ever seen. You will use this passion to inspire others.

Job Responsibilities

• As a Business Account Manager, you will take your customer through a journey, this will include advising, listening, and connecting with them throughout every touch point. We want to Wow our customers with a personalized experience and enable our customers to fall in love with their skin care journey.
• As well as performing our treatments, every service must be set up as a skin care programme comprising both treatment and homecare to achieve goals. You will create a partnership by sharing your treatment plan with your customer, educate and link recommended homecare throughout.
• You will drive retail growth month on month through motivating and supporting the team, thinking outside the box with new inspiring event ideas & exceed all location targets & KPIs.
• You will drive events in store with both on counter activity & masterclasses ensuring all events are fully booked.
• You will be a role model and perform all services regularly to the highest standard. By assisting the District Sales & education Manager & Retail Training Manager with on counter training relating to new innovations, you will ensure that your team have the expertise to help them excel.
• You must feel comfortable working on your own as this a 1 person counter
• You follow the grooming standards to ensure that you are living and breathing Dermalogica every day.

Job Benefits

• Private Health Care with Vitality and Medicash
• Life insurance with Legal and General which includes - Virtual GP with Health365, wellbeing and counselling and Financial Protection.
• A 5% pension contribution from the company as well as access to a pension’s advisor.
• Your Birthday off work!
• 5 paid sick days per year
• £70 monthly product allocation
• Access to new product innovation before they hit the shelves so that you can experience the products first-hand
• 30% off other Unilever Prestige Brands such as Hourglass, Living Proof, Tatcha and Murad
• Access to Unilever Discounts, an online shopping website discounts on multiple high street brands
• The opportunity for growth and progression, we really invest in your personal development through our Learning and development platforms.