Business Account Manager

Dermalogica UK; Greater London; On-site; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Private health care

Life insurance

5% pension contribution

Birthday day off

5 paid sick days

£70 monthly product allocation

30% off Unilever Prestige Brands

Growth opportunities

Job summary

A leading skincare brand in London is searching for a Business Account Manager to empower and educate clients, drive sales growth, and inspire the team. The ideal candidate should hold a Level 3 and ideally a Level 4 Beauty Therapy qualification, with a minimum of 2 years’ management experience. This role offers a competitive salary, uncapped commission, and a range of benefits including private healthcare, life insurance, and a generous pension scheme, along with opportunities for career advancement.

Qualifications

• Minimum 2 years of management experience, ideally in retail.
• Willing to undergo training for advanced qualifications if not already held.
• Passionate about skin health and beauty therapy.

Responsibilities

• Advise customers to enhance their skincare journey.
• Implement skincare programs and share treatment plans.
• Motivate team to exceed sales targets and KPIs.
• Lead events and masterclasses within the store.
• Perform high-standard beauty services and assist training.
• Maintain personal grooming standards in accordance with brand values.

Skills

Creative thinking

Customer service

Leadership

Education

Level 3 in Beauty Therapy with Facial Electricals

Level 4 Beauty Therapy qualification

Job description

Join to apply for the Business Account Manager role at Dermalogica UK.

Location: Liberty, London.

Salary: £27,000 - £35,000 (depending on qualifications), plus uncapped commission and quarterly bonus.

Dermalogica is the number 1 professional skincare brand globally, and we are passionate about bringing everyone skin confidence. Our mission is to change and revolutionise the industry through our three pillars of Education, Personalisation, and Human Touch. If you are inspired by this movement, we are looking for top talent to join us.

Job Description

A Dermalogica Business Account Manager is the true heart of our business. Working on the shop floor with your team, you will champion our mission to empower and educate customers, drive new business opportunities, and inspire the team to think outside the box.

Job Requirements

• Equipped with an equivalent Level 3 in Beauty Therapy with Facial Electricals. This is essential to ensure consistency in therapist standards.
• Level 4 Beauty Therapy qualification that includes Microneedling and Chemical Peels. If you do not hold this qualification, Dermalogica will fund training worth £3,200.
• At least 2‑year management experience, ideally within a retail environment.
• An outgoing, creative thinker who can create theatre at the counter to inspire and draw customers.
• A passion for skin health like no other brand has ever seen, using this passion to inspire others.

Job Responsibilities

• Guide each customer through a journey, advising, listening, and connecting at every touchpoint to wow them with personalised experiences.
• Set up every service as a skincare programme comprising treatment and homecare to achieve goals; share treatment plans, educate, and link recommended homecare.
• Drive retail growth month on month by motivating the team, thinking outside the box with new inspiring event ideas, and exceeding all location targets and KPIs.
• Lead in‑store events with on‑counter activity and masterclasses, ensuring all events are fully booked.
• Role model by performing all services to the highest standard and assist the District Sales & Education Manager and Retail Training Manager with on‑counter training relating to new innovations.
• Work independently as a one‑person counter.
• Adhere to grooming standards so you live and breathe Dermalogica every day.

Job Benefits

• Private health care with Vitality and Medicash.
• Life insurance with Legal & General, including Virtual GP, wellbeing and counselling, and financial protection.
• 5% pension contribution and access to a pension adviser.
• Birthday day off work.
• 5 paid sick days per year.
• £70 monthly product allocation.
• Early access to new product innovation before they hit shelves.
• 30% off Unilever Prestige Brands such as Hourglass, Living Proof, Tatcha, and Murad.
• Access to Unilever discounts on multiple high‑street brands.
• Opportunity for growth and progression through learning and development platforms.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Customer Service, Management, and Other

Industries

Retail