Bus Service Performance Lead – Control Centre

Arriva; London Borough of Croydon; Presencial; GBP 70 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Arriva Village discounts

Bus pass – free travel on Arriva bus

TfL bus operator pass

Company pension scheme

Training & development

Resumo da oferta

Arriva London is seeking a Control Centre Manager to lead the Route Performance Control Centre in Purley Way. You will oversee day‑to‑day service control, develop the team and drive improvements that ensure reliable bus services for London’s passengers.

You will work with operational teams, TfL and commercial colleagues to meet performance targets, manage staff costs and oversee QIC revenue while maintaining safety standards.

Qualificações

• Strong data analysis skills with ability to turn performance data into actionable improvements.
• Experience leading and developing diverse teams in a high‑volume operation.
• Clear communication and relationship-building with internal and external stakeholders.
• Knowledge of TfL bus control processes and TfL contracts.
• Commitment to health, safety and environmental standards.

Responsabilidades

• Lead day-to-day bus control and route performance activities in Purley Way.
• Drive improvements to deliver reliable services and meet standards.
• Manage staff costs and QIC revenue targets within budget.
• Coordinate with TfL, garage teams and operations partners.
• Develop and implement performance reporting and forecasting.
• Coach and develop Controllers, Deputies and Team members.
• Lead crisis management and business continuity actions when needed.

Conhecimentos

Data analysis

Team leadership

Effective communication

TfL processes knowledge

Health and safety compliance

Descrição da oferta de emprego

Arriva London is seeking a Control Centre Manager to lead the Route Performance Control Centre in Purley Way. You will oversee day‑to‑day service control, develop the team and drive improvements that ensure reliable bus services for London’s passengers.

You will work with operational teams, TfL and commercial colleagues to meet performance targets, manage staff costs and oversee QIC revenue while maintaining safety standards.