Bus Network Planner — Hybrid Role in Hertfordshire

Hertfordshire; Stevenage; Hybrid; GBP 39,000 - 43,000; Full time

Job summary

Hertfordshire County Council is seeking a Network Planner to shape and manage the county's bus network. Based in Stevenage with hybrid working, you will develop and review services to meet residents' needs and support the transition to franchised operation across north and east Hertfordshire.

You will analyse performance data, design services, engage with operators and stakeholders, and help deliver ticketing, fare reviews, and service improvements that benefit communities and businesses alike.

Qualifications

• At least three years' experience in bus network planning or related role.
• Strong understanding of bus operations, timetable planning, and transport scheduling.
• Excellent analytical and problem-solving skills.
• Ability to interpret and present data to support decision-making.
• Strong attention to detail and accuracy.
• Experience using databases and spreadsheets.
• Excellent written and verbal communication skills.
• Strong stakeholder engagement and relationship management.
• Ability to manage competing priorities and work independently.
• Experience with local authorities or public sector transport organisations.
• Knowledge of bus franchising, procurement, and contract management.
• Relevant qualification in transport planning, geography, engineering, business, or related discipline.
• Understanding of current challenges and opportunities within the UK bus industry.

Responsibilities

• Support development of bus networks across north and east Hertfordshire for franchised environment.
• Design and specify local bus and education transport services.
• Analyse patronage, revenue, reliability, customer feedback, and wider network performance data to identify and deliver service improvements.
• Develop innovative and evidence-based transport solutions that improve network efficiency.
• Maintain accurate contractual, operational, and network information as central intelligence.
• Monitor commercial and contracted bus service developments and assess their impact on the wider network.
• Build strong relationships with operators, local authorities, councillors, and community stakeholders.
• Support responses to customer enquiries and provide professional advice on network planning matters.
• Contribute to the development of ticketing initiatives, fare reviews, and service risk assessments.
• Provide expert advice to the Intalink Partnership on industry developments, funding opportunities, and best practice.

Skills

Analytical thinking

Data interpretation

Stakeholder engagement

Communication skills

Problem solving

Attention to detail

Databases & spreadsheets

Independent working

Education

Transport planning or related degree

Job description

Hertfordshire County Council is seeking a Network Planner to shape and manage the county's bus network. Based in Stevenage with hybrid working, you will develop and review services to meet residents' needs and support the transition to franchised operation across north and east Hertfordshire.

You will analyse performance data, design services, engage with operators and stakeholders, and help deliver ticketing, fare reviews, and service improvements that benefit communities and businesses alike.