Impactful Bus Network Planner – Hertfordshire

Hertfordshire County Council; Stevenage; On-site; GBP 39,000 - 43,000; Full time

Job summary

Hertfordshire County Council is seeking a Network Planner to join the Passenger Transport team and help develop and manage the county's network of contracted local bus services. This role supports the proposed transition to a franchised operating environment across north and east Hertfordshire, influencing policy and delivering improvements for passengers and communities.

As Network Planner, you will analyse service performance, work with operators and stakeholders, and balance operational needs

Qualifications

• Three years' experience in bus network planning.
• Strong understanding of bus operations, timetable planning and transport scheduling principles.
• Excellent analytical and problem‑solving skills.
• Ability to interpret and present data to support decision‑making.
• Strong attention to detail and accuracy.
• Experience using databases and spreadsheets to manage and analyse information.
• Excellent written and verbal communication skills.
• Strong stakeholder engagement and relationship management skills.
• Ability to manage competing priorities and work independently.

Responsibilities

• Support the development of bus networks across north and east Hertfordshire in preparation for the proposed franchised operating environment.
• Design and specify local bus and education transport services to support County Council policies and maximise available funding.
• Analyse patronage, revenue, reliability, customer feedback, and wider network performance data to identify and deliver service improvements.
• Develop innovative and evidence-based transport solutions that improve network efficiency and meet passenger needs.
• Maintain accurate contractual, operational, and network information, acting as a central point of intelligence on bus service changes.
• Monitor commercial and contracted bus service developments and assess their impact on the wider network.
• Build strong relationships with operators, local authorities, councillors, and community stakeholders.
• Support responses to customer enquiries and provide professional advice on network planning matters.
• Contribute to the development of ticketing initiatives, fare reviews, and service risk assessments.
• Provide expert advice to the Intalink Partnership on industry developments, funding opportunities, and best practice.

Skills

Bus planning

Data analysis

Timetable planning

Stakeholder engagement

Communication

Problem solving

Public transport

Education

Transport planning qualification

Tools

Database skills

Spreadsheet skills

Job description

Hertfordshire County Council is seeking a Network Planner to join the Passenger Transport team and help develop and manage the county's network of contracted local bus services. This role supports the proposed transition to a franchised operating environment across north and east Hertfordshire, influencing policy and delivering improvements for passengers and communities.

As Network Planner, you will analyse service performance, work with operators and stakeholders, and balance operational needs