Bus Depot Operations Manager – Staff Team Lead

First Bus; Hempstalls; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Simply Health & Smart Health

Discounts on high street brands

Discounted train travel

Free bus pass

Cycle to work scheme

25 days' holiday + bank holidays

Pension scheme & employee share plan

Flexible working

Job summary

First Bus at Adderley Green depot is seeking a Staff Manager to lead the depot operations team, deputise for the Operations Manager and drive on-time performance and customer experience within the governance framework.

You'll work with training to ensure teams are competent, manage driver performance, conduct reviews, and foster continuous improvement while liaising with engineering and service teams to deliver KPI improvements.

Qualifications

• Previous management or supervisory experience (bus/transport industry preferred, but not essential).
• Excellent computer skills.
• Professional knowledge of Road Traffic Act and Employment legislation.
• Ability to lead and inspire people to seek and follow operational best practice.
• Knowledge of employment legislation.
• Excellent planning and prioritising skills.
• Self-motivated with a positive approach to change.
• Excellent customer focus.

Responsibilities

• Manage the depot operations team in line with FirstGroup policies, SOPs and legislation.
• Collaborate with Training to ensure teams are trained and established.
• Manage driver performance and conduct job chats.
• Support induction and development of a high-performing operations team.
• Conduct disciplinary, grievance or absence reviews in line with policy.
• Maintain records for operational standards and employee records.
• Work with service performance teams to ensure a consistent customer experience.
• Improve operational performance with focus on lost miles and punctuality to meet KPIs.
• Manage supervisors to create disruption plans and inform colleagues.
• Liaise with external stakeholders to improve service performance.
• Local custodian for fault diagnosis of on-time performance systems.
• Ensure collaboration between operations and engineering teams for customer experience.
• Deliver performance improvement plans and manage costs within budget.
• Comply with requisition-to-pay procedures and authorities.
• Maintain relationships with trade unions and reps.
• Perform other duties as required by line manager.

Skills

Supervisory experience

Computer skills

Road Traffic Act knowledge

Employment legislation knowledge

Planning and prioritising

Change leadership

Customer focus

Job description

First Bus at Adderley Green depot is seeking a Staff Manager to lead the depot operations team, deputise for the Operations Manager and drive on-time performance and customer experience within the governance framework.

You'll work with training to ensure teams are competent, manage driver performance, conduct reviews, and foster continuous improvement while liaising with engineering and service teams to deliver KPI improvements.