Burner & Boiler Technical Support

Carrier Global Corporation; Huntingdon; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a leading company in combustion technology as a Burner & Boiler Technical Support professional. This role offers the chance to provide critical technical support to installers and engineers, ensuring effective fault diagnostics and equipment configuration. You will manage the technical helpline, assist with training, and be part of a dynamic team in a fast-paced environment. With a commitment to innovation and employee development, this opportunity promises a rewarding career path in a supportive workplace that values diversity and inclusion. If you are passionate about technology and eager to make a difference, this position is for you.

Benefits

25 days holiday + bank holidays

Stable working hours (Mon-Fri)

Life insurance

Pension scheme

Paid sick leave

Opportunities for development

Qualifications

• Experience in mechanical and electrical environments, especially with combustion systems.
• Strong communication and computer skills are essential.

Responsibilities

• Manage the technical helpline and answer queries via phone and email.
• Provide support to sales and service teams and assist with training.

Skills

Mechanical background

Electrical background

Communication skills

Computer skills

Ability to work independently

Teamwork

Ability to work in fast-paced environments

Tools

MS Office

Job description

Country: United Kingdom

Location: Unit 6 Ermine Centre, Huntingdon PE29 6WX, Huntingdon, UK

Role: Burner & Boiler Technical Support

Location: UK Remote / Huntingdon

Contract: Perm, full

Company Overview: Riello (A Carrier's company) is a global leader in the design and manufacture of advanced technologies for heating and cooling in the residential, commercial, industrial, and process sectors. The company’s strength is the result of its technological innovation capacities and the experience it has acquired over the years, underpinned by the expertise of its technicians, professionals, and collaborators. Riello is a market leader in combustion technology, having developed an extensive range of safe and sustainable burners powered by blends of hydrogen or biofuels with ultra-low NOx emissions.

About the Role: The main purpose of the position is to provide technical support to installers and engineers working with Riello's products in the areas of fault diagnostics, equipment configuration, and spare parts selection.

Responsibilities:

• Management of Riello Ltd technical helpline
• Answering technical queries via telephone and email
• Providing technical support to Riello Ltd sales & service team
• Assisting with Riello training courses
• Assisting with technical burner specification works (hands-on)
• Updating internal technical files (website)

Minimum Requirements:

• A proven background within mechanical and electrical environment - ideally with experience of forced draught combustion and burner systems
• Good communication skills, good telephone manner
• Good computer skills (especially MS Office)
• Ability to work under own initiative and also as part of a team
• Ability to work in challenging / fast-paced environment

What We Offer:

• Salary based on candidate's experience
• Access to benefits central
• 25 days of holidays + bank holidays
• Stable working hours from Monday to Friday
• Life insurance
• Pension scheme
• Paid sick leave
• Opportunities for development within the company's structure

Our Commitment to You: Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine of growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice.