Building Services Account Manager

PRS; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

PRS is seeking an Account Manager to lead M&E delivery for a prestigious corporate HQ in Central London (Zone 1). You will drive planned and reactive maintenance, manage projects and extra works, and lead an engineering team to deliver high quality service to a demanding client.

The role requires a fully qualified mechanical or electrical engineer with at least five years’ experience in a contract/account management capacity within M&E maintenance.

Qualifications

• Experience in Facilities Management industry.
• Progressed from an on-the-tools mechanical/electrical engineering role.
• Strong communication and leadership of technicians/operatives.
• NEBOSH/IOSH or equivalent health & safety training desirable.
• Proficiency with MS Office applications (Word/Excel/Outlook/PowerPoint).
• Good level of English and Mathematics.
• Ability to prioritise workloads and work under pressure.

Responsibilities

• Contract management of staff, operation and maintenance of all electrical and mechanical plants/services, project works and building performance.
• Daily management of the Engineering team including compliance and disciplinary processes.
• Direct, instruct and manage all staff and SSPs to ensure compliant working practices.
• Complete weekly operations report and attend client meetings as requested.
• Review operating procedures and recommend improvements with safe working practices and contingency plans.
• Liaise with the client and line manager on contract issues and defects.
• Ensure staff understand operation and control of critical and noncritical systems within the portfolio.
• Maintain quality across the facilities and ensure policy compliance.
• Balance staffing structures to optimise cost and service delivery across contracts.
• Collaborate with other Operations Managers to develop the business and support colleagues.
• Develop contract financial plans for revenue, profit delivery, and growth targets.
• Ensure compliance with statutory, policy and contractual commitments.
• Foster customer focus and maintain relationships with key client contacts.
• Provide leadership, coaching and training as required to deliver best practice.
• Deliver effective communication through leadership, reviews and reporting.

Skills

Communication skills

Team leadership

Education

Engineering qualification (apprenticeship)

Tools

Microsoft Office

Job description

Our customer are one of the leading property & real estate organisations globally, with a number of high profile buildings under management and across a range of sectors including financial services & corporate, healthcare, managing agent and heritage among others. Due to an internal promotion at a long held account in Central London (Zone 1) they currently seek an account manager to take charge of M&E delivery across planned & reactive maintenance for a corporate HQ building, as well as driving projects and extra works. Guideline salary for this position is circa £75-05k basic as well as associated benefits including healthcare, pension scheme, etc.

Candidates must be fully qualified in an engineering discipline (mechanical, electrical), ideally through a recognised apprenticeship, and have at least five years demonstrable experience as a contract or account manager within M&E maintenance on the service provider side. Experience with similarly high-profile or demanding client accounts is essential, while experience within listed / heritage assets is ideal.

Particular duties will extend to:

• Contract management of the staff, operation and maintenance of all electrical and mechanical plants/services, project works and Building performance
• Daily management of the Engineering team including compliance, disciplinary processes and procedures.
• Direct, instruct and manage all staff under their control as well as SSP’s ensuring compliance with working practices.
• Complete the weekly operations report to the client and attend weekly operations meeting, client meetings as requested, in conjunction with the client.
• Conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems.
• Liaise and keep informed both the client and line manager on all aspects of contract problems (defects & deficiencies).
• Ensure that all staff within their control are conversant with the operation and control of critical and noncritical systems installed within the portfolio.
• Ensure quality is maintained throughout the facilities.
• Ensuring business policies and processes are effectively communicated, and implemented within the contract.
• Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence.
• Working with other Operations Managers to ensure the collaborative development of the business, effective team working, and support to colleagues.
• Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
• Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
• Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
• Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
• Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
• Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.

Experience Required

• Experience in Facilities Management industry
• Must have progressed from an "on the tools" mechanical / electrical engineering role
• Strong communication skills. Ability to lead, motivate and direct a team of technicians/operatives.
• Possess an understanding of Health and Safety issues, NEBOSH / IOSH, or equivalent formal training would be desirable.
• Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• A good level of English and Mathematics required.
• Strong organisational and communication skills with the ability to prioritise workloads.
• Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.

This is a fantastic opportunity to work on a prestigious account for a corporate HQ, well served by public transport links into a main-line rail station. As such it will suit an ambitious and enthusiastic account manager with a technical background, keen to further their career with an industry leader.