Buffets Venue Manager - Lead Guest Experience & Team Growth

Butlin's; Winthorpe; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality resort in the UK is seeking a passionate Venue Manager to enhance guest dining experiences. You will lead a team, drive brand standards, and manage team performance in a busy restaurant environment. The ideal candidate will have experience in volume catering, strong leadership qualities, and a commitment to delivering exceptional service. This full-time role requires flexibility in working hours, including weekends and holidays.

Qualifications

• Experience in volume catering and managing food environments.
• Strong customer-facing skills with the ability to handle complaints.
• Experience in leading and developing a team through coaching.

Responsibilities

• Drive high standards of guest experiences within the dining area.
• Manage team training and monitor performance against KPIs.
• Oversee staff rotas based on guest volume fluctuations.

Skills

Leadership

Customer Service

Team Development

Problem Solving

Job description

A leading hospitality resort in the UK is seeking a passionate Venue Manager to enhance guest dining experiences. You will lead a team, drive brand standards, and manage team performance in a busy restaurant environment. The ideal candidate will have experience in volume catering, strong leadership qualities, and a commitment to delivering exceptional service. This full-time role requires flexibility in working hours, including weekends and holidays.