BTS Systems Support Administrator

University of Exeter; Exeter; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Job summary

The University of Exeter is seeking a motivated IT professional to join the BTS Systems Support team. The role offers hybrid working, with time on campus and from home, and involves supporting core university business applications across HR, Finance, and student systems.

A strong candidate will have GCSEs English and Maths, an A‑Level standard or IT qualification, and may pursue ITIL Foundation; they will communicate well and work across stakeholders.

Qualifications

• GCSEs (or equivalent) in English and Maths.
• Educated to A‑Level standard or hold a relevant IT qualification or certification.
• An ITIL Foundation qualification, or willingness to work towards one, would be advantageous.

Responsibilities

• Experience with large-scale business systems (financial, HR, CRM, or student records) and familiarity with configuration, integration, and testing.

Education

GCSEs in English and Maths

A-Level standard or IT qualification

Job description

About The Role

The starting salary will be from £30,878 on Grade D depending on knowledge, skills and experience.

This role offers the opportunity for hybrid working - some time on campus and some from home.

The University of Exeter is a Russell Group university that combines world‑class research with very high levels of student satisfaction. Our vision is to become one of the most successful universities in the world, one that makes the exceptional happen by challenging traditional thinking and defying conventional boundaries.

IT Services is a key enabler for this vision and is key to delivering the University’s values and its world‑class reputation. The IT & Digital strategy will support the growing ambitions for education, research and professional services, and exploiting the opportunities from changing technology will enable the University to thrive in an increasingly digital environment. What makes IT Services different is its defining characteristics: strong leadership, active collaboration, forward thinking, and delivering at pace. We expect our staff to be comfortable with responsibility and be innovative and creative in the delivery of IT and digital services. Being able to adapt to the momentum of change and having the freedom of action will enable staff to deliver IT solutions that will have a positive impact on our students, academics, and professional services staff.

This role sits within Business Technology Services (BTS). This department bridges the gap between the business and IT on matters relating to the provision and automation of business services. We focus on ensuring that these services and products are effectively aligned with the business needs and Strategy 2030.

This role reports to the BTS Systems Support Lead and sits within the BTS Systems Support team. BTS Systems Support has responsibility for the support and development of core university business applications that support the day to day running of key teams in Professional Services, Estates and Education. These platforms range in size from large scale HR & Finance products (Technology One, iTrent) to smaller products that support specific processes such as student accommodation, online payments and graduate career opportunities.

The team also plays a central role in ensuring integrations between platforms are supported and maintained.

About You

We’re looking for a motivated and detail‑oriented professional with a strong aptitude for systems, data, and technology. You will have a good standard of education, including GCSEs (or equivalent) in English and Maths, and ideally be educated to A‑Level standard or hold a relevant IT qualification or certification. An ITIL Foundation qualification, or a willingness to work towards one, would be advantageous.

You will have excellent written and verbal communication skills and be confident building positive working relationships with a wide range of stakeholders.

You should have experience working with large‑scale business systems, such as financial, HR, CRM, or student record systems, and be familiar with system configuration, integration, and testing activities.

Most importantly, you will be enthusiastic about learning and development, adaptable to change, and able to identify practical solutions to complex challenges. Experience working within a large and complex organisation, particularly within the Higher Education sector, would be beneficial but is not essential.

Please ensure you read the Job Description and Person Specification for full details of this role.

Further Information

Please contact Natalie Mills, [e-mail]

About Us

Transform Your Career and Help Shape a Greener, Healthier, and Fairer Future

We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit‑based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.

You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion here, including our commitment to the Armed Forces Covenant.

Why our colleagues love working here

• Flexible working opportunities and leading parental leave initiatives
• Generous annual leave (39-41 days including bank holidays)
• Competitive pension contributions
• A genuine dedication to supporting the health and wellbeing of all colleagues - see initiatives here
• Sustainability and the environment being at the heart of what we do

How we can help

If you’re considering applying and need support to do so, please get in touch with us at [e-mail]. You can request reasonable adjustments within your application or by contacting us. You can also choose to be considered under our Disability Confident Scheme and find out here how this is managed during our recruitment and onboarding process.

Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route. If you are a migrant worker, you will need to ensure you have a visa which permits the right to work in the UK. Further details can be found on the Home Office website - https://www.gov.uk/browse/visas-immigration/work-visas. If you are an existing Skilled Worker visa holder, we may be able to sponsor and will review the transitional arrangements -https://www.gov.uk/skilled-worker-visa.