BTL & Commercial Administrator/Processor

Enra Specialist Finance; Watford; On-site; GBP 26,000 - 34,000; Full time

Job summary

A leading finance company based in Watford is seeking a motivated BTL & Commercial Administrator/Processor. This role involves supporting mortgage processing tasks and ensuring excellent service delivery. Strong communication skills and a proactive approach are essential, along with a preferred CeMap qualification. If you are self-motivated and organized, this position offers the opportunity to contribute significantly to our team.

Qualifications

• Good communication skills essential for dealing with brokers, borrowers, and lenders.
• Experience of Residential BTL / Commercial broking & packaging desirable.

Responsibilities

• Support the BTL & Commercial department in mortgage processing and administration.
• Ensure SLA’s are maintained and exceeded.
• General mortgage processing duties including OMS data entry and credit reporting.
• General mortgage processing and administration duties (OMS data entry, registering new business enquiries, credit reporting, land registry searches).
• Prepare and send indicative terms to clients and brokers; handle DIP/AIP submissions to lenders.
• Collect customer fact finding for application forms; register and mark daily post.
• Instruct valuations and chase inspection dates/reports; chase solicitors and lenders for updates.
• Adhere to procedure manuals and policies; meet SLA targets; use technology to streamline processes.
• Support the team to achieve service standards and business objectives.

Skills

Good communication skills

Organised

Problem solver

Excellent telephone manner

Self sufficient

Proactive

Approachable

Education

CeMap qualification

Residential BTL / Commercial broking experience desirable

Job description

BTL & Commercial Administrator/Processor

Aria Finance is looking for a motivated and detail-oriented individual to join our team. You will be responsible for supporting the BTL & Commercial department and advisors, covering all key mortgage processing, underwriting, and administration tasks to help achieve our required business levels and successful completions.

Key Accountabilities

• Ensure SLA’s are maintained and exceeded.
• Assisting team members to manage their caseloads in busy times and in times of absence.
• Maintain full records on systems, including clear and concise notes.
• General mortgage processing and administration duties including:
  • OMS data entry and taking registering new business enquiries
  • Credit reporting and land registry searches
  • Compiling and producing indicative terms to send to clients and brokers
  • DIP/AIP submissions to lenders
  • Customer fact finding for application forms
  • Registering and marking on daily post
  • Instructing valuations and chasing inspection dates and reports
  • Chasing solicitors and lenders for daily/weekly updates
• Adherence to procedure manuals and policies.
• Adhere to SLA’s in order to provide the best service to the customer.
• Harness the power of technology to streamline processes.
• Assist the team in order to achieve the highest service standards, deliver solutions to customers and help the business achieve its goals and objectives.

Skills & Competencies

• Self sufficient.
• Good communication skills essential for dealing with brokers, borrowers and lenders.
• Excellent telephone manner.
• Proactive.
• Organised.
• Problem solver.
• Approachable.

Knowledge & Qualifications

• CeMap qualified preferential but not compulsory.
• Experience of Residential BTL / Commercial broking & packaging desirable.

Personal Attributes

• Proactive and able to identify and highlight areas of improvement.
• Good communication skills.
• Flexible.
• Team Player.
• Approachable and self-motivated.