Brokerage Co-ordinator – Brokerage & Commissioning Team

London Borough of Bexley; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

London Borough of Bexley is seeking an organised Brokerage Co-ordinator to support the Brokerage & Commissioning Team in sourcing, arranging and monitoring care placements and support packages for residents. You will collaborate with social workers, providers and finance colleagues to ensure timely, high-quality services.

The role requires strong admin and IT skills, good customer care, and a confidential approach. DBS check is mandatory, and occasional cross-borough work may be required.

Qualifications

• General office and clerical experience.
• Experience of working with the public and delivering good customer care.
• Good written and verbal communication skills, including telephone manner.
• Proficiency in Microsoft Word, Excel, databases and email/diary systems.
• Strong numeric, organisational and prioritisation skills.
• The ability to work well under pressure and as part of a team.
• A tactful and confidential approach when dealing with sensitive information.
• An interest or background in social care (desirable).

Responsibilities

• Provide administrative and coordination support to the Brokerage service.
• Help to source, arrange, and monitor care placements and support packages.
• Work closely with social workers, providers and finance colleagues to ensure timely delivery of services.
• Assist across the Borough as needed to meet service requirements.

Skills

General office and clerical experience

Customer care

Written and verbal communication

Numeric and prioritisation

Teamwork under pressure

Confidential handling of information

Interest in social care

Tools

Microsoft Word

Excel

Databases

Email/diary systems

Job description

About The Role

We are seeking an organised, motivated and proactive Brokerage Co-ordinator to join our Brokerage & Commissioning Team. This is an excellent opportunity to play a vital role in ensuring that care and support packages are commissioned efficiently, effectively, and in line with the needs of Bexley residents.

You will provide essential administrative and coordination support to the Brokerage service, helping to source, arrange, and monitor care placements and support packages. Working closely with social workers, providers, and finance colleagues, you’ll contribute to the smooth and timely delivery of high-quality services that make a real difference to people’s lives.

About You

You’ll bring strong organisational and customer service skills, along with a flexible and professional approach. You will be confident using IT systems and have good attention to detail, particularly when working with data and financial information.

We are looking for someone who has:

• General office and clerical experience
• Experience of working with the public and delivering good customer care
• Good written and verbal communication skills, including telephone manner
• Proficiency in Microsoft Word, Excel, databases and email/diary systems
• Strong numeric, organisational and prioritisation skills
• The ability to work well under pressure and as part of a team
• A tactful and confidential approach when dealing with sensitive information
• An interest or background in social care (desirable)

You may occasionally be required to work across the Borough to meet service needs.

About Us

The Brokerage & Commissioning Team plays a key role in ensuring residents receive timely and appropriate support. We work collaboratively with internal colleagues, providers and partners to deliver value for money and person-centred care arrangements.

Appointment to this post will be subject to an Enhanced Disclosure and Barring Service (DBS) check.

Contract: Temporary, 6 months (with potential to extend)

About Us

Bexley is a vibrant and diverse outer London Borough nestled in the Thames Gateway between London and Kent which means it combines the perfect blend of city vibe and the tranquillity of Kent. It's got award-winning parks, open spaces, and heritage sites. The borough has excellent transport connections, including the Elizabeth Line and proximity to the M25. Bexley offers fantastic amenities such as libraries, leisure centres, and shopping areas. Our borough is also home to numerous primary and secondary schools, as well as further education institutions.

Our Offer to you

We will offer you in return a package that includes a competitive salary, coaching and mentoring programmes, an excellent pension scheme and generous annual leave plus bank holidays. For more information on the benefits package on offer please refer to the Candidate Information document attached.

Recruitment Information

As a disability confident employer Bexley welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the minimum criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on [e-mail]

This authority is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all staff and volunteers to share this commitment.

This role may be available as a development opportunity through secondment for the Council’s existing employees. The Council’s Secondment Scheme can be found here.

We reserve the right to close adverts earlier than the closing date.