Broker/Client Support Technician - Political Violence & Terrorism

Ardonagh Specialty; Greater London; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Employer pension contribution 10%

Good work life balance

Competitive salary

Life Assurance at 4x base salary

Group Income Protection

Generous Annual Leave entitlement

Private Medical Insurance

Group annual bonus scheme

Job summary

Price Forbes, part of The Ardonagh Group, in London, is seeking a Broker/Client Support Technician to provide technical support across open market placements and global facilities. The role emphasizes accurate documentation, timely processing, and collaboration with brokers and clients, within a fast-paced team.

You'll work in a dynamic environment, maintaining comprehensive files, utilizing Whitespace and other market systems, and ensuring contract certainty and efficient invoicing.

Qualifications

• Experience supporting brokers and clients in professional insurance environments.
• Understanding of market submissions, endorsements and documentation.
• Familiarity with regulatory and London market practices.

Responsibilities

• Preparing market submissions and placing documentation including MRC’s and endorsements.
• Maintaining files reflecting transactions undertaken on behalf of clients.
• Inviting and monitoring renewal instructions.
• Logging of all quotes and enquiries.
• Daily monitoring with NST/IBA team to monitor cash and funding.
• Assisting with binding submissions via Whitespace.

Skills

Attention to detail

Client support

Documentation

Team collaboration

Tools

Whitespace

PPL

Lloyd’s Crystal

Risk Locator

Job description

Job Title: Broker/Client Support Technician

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time – Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Price Forbes, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Price Forbes means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer:

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent.

You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

Further perks of working with us (Fixed benefits):

• Employer pension contribution of 10% (providing you, the Employee provides 5%).

• Good work life balance - flexibility to suit you.

• Competitive salary.

• Life Assurance at X4 of your base salary.

• Group Income Protection.

• Generous Annual Leave entitlement.

• Private Medical Insurance.

• Group annual bonus scheme.

Manager says:

We are seeking a Senior Technician to join our Political Violence and Terrorism team at Price Forbes - one of the most profitable teams in the business, operating at high margins while delivering exceptional service across a global portfolio. Our team thrives in a fast-paced, dynamic environment, and we are looking for a technical expert who can support both our open market placements and our facility business.

In this role, you will provide essential technical support across the London market, including open market placements, global facilities and Global XB. While knowledge of Political Violence and Terrorism risks is advantageous, the core focus is your technical understanding of placements and transactional execution. You’ll work alongside a highly motivated, entrepreneurial team that values collaboration, precision, and a strong work ethic. As we continue our growth, your technical expertise will be pivotal in supporting our operational excellence.

Principal Tasks:

• Preparing market submissions and placing documentation including MRC’s and endorsements.

• Maintaining clear, accurate and comprehensive files reflecting the transactions undertaken on behalf of clients.

• Inviting and monitoring renewal instructions

• Logging of all quotes and enquiries

• Daily monitoring with NST/IBA team to monitor bad debt, cash and funding.

• Bordereaux monitoring for current binders and lineslips.

• Assisting with “know your client” due diligence procedures.

• Assisting with binding submissions via Whitespace

• Deal with incoming enquiries from clients, insurers and other third parties in a professional and timely manner.

• Monitor timeliness of the placement process to ensure Contract Certainty is achieved and timely invoicing is achieved.

• Assisting with production of taxation schedules for Global Programs.

• Generally providing support to the producers/brokers within the Division

• Carrying out such projects and other duties and tasks as may from time to time be required

Generic Knowledge Requirements:

• Sufficient knowledge and understanding of the relevant aspects of the Law of Agency and the Law of Contract to be able to perform the Principal Tasks

• Sufficient knowledge and understanding of the general concepts of insurance to be able to perform the Principal Tasks

• Good working knowledge of the UK regulatory requirements as they affect the business of the Terrorism Divison

• Awareness of legal and jurisdictional requirements in territorial limits worked on and maintenance of up to date knowledge of current market practices.

Specific Knowledge Requirements:

• Knowledge of Price Forbes practices, procedures and service standards

• Knowledge and/or awareness of Price Forbes IT systems and processes

• Good working knowledge of London market practices.

• Understanding of MRC and endorsements.

• Good knowledge and understanding of Lloyd’s Crystal and Risk Locator tools

• Knowledge and understanding of electronic placing systems (PPL/Whitespace)

• Understanding of Binding Authority procedures and bordereaux management.

Competencies Required:

• Ability to retain existing business and the confidence of the clients

• Ability to work effectively as part of a team.

• Ability to work under pressure and to meet deadlines

• Ability to use Microsoft Word and Excel packages

• Ability to use the Price Forbes IT systems

Think you don’t meet every requirement?

We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process:

• Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Price Forbes, and answer any immediate questions.

• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.

• Depending on the role, you may be invited to attend a second stage interview with further members of the team.

If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback. We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

#PFI

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history, and a standard criminal record check.