Space Account Handler, Broker Support

Ardonagh Specialty; Greater London; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Employer pension contribution 10%

Good work life balance

Competitive salary

Life Assurance at 4x base salary

Group Income Protection

Generous annual leave

Private Medical Insurance

Group annual bonus scheme

Job summary

Price Forbes is seeking a Space Account Handler to provide professional broker support for renewals and new business inquiries in London. The role demands accurate documentation, account setup, and timely fund settlement tasks, while managing NOCs, premium issues, and KPI-related activities.

The ideal candidate will have space industry experience, strong attention to detail, and the ability to work under pressure within a hybrid London office environment.

Qualifications

• A Levels and / or 5 GCSE passes (including English and Maths).
• Previous experience in a Space capacity.
• Ability to work with employees at all organisational levels.
• Accuracy and attention to detail
• Ability to work under pressure

Responsibilities

• MRC Slip Production New Business information/quotations.
• Creation of UMRs for Account Managers.
• Endorsement creation for Account Managers.
• Issuance of regulatory documentation.
• Adjustments and calculations.
• Mid-term adjustments
• Premium queries
• Issuing certificates of Insurance and associated documentation.
• Liaison with Claims on behalf of Account Managers and Brokers.
• Liaison with Account Managers & Brokers regarding premium issues
• Support Business Accounts Manager with delegated tasks
• Assistance with Bad Debt and Funding items

Skills

Space industry experience

Attention to detail

Ability to work under pressure

Communication skills

Education

A Levels / GCSEs including English & Maths

Tools

MS Outlook

MS Word

MS Excel

PowerPoint

Job description

Job Title: Space Account Handler, Broker Support

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time – Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Price Forbes, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Price Forbes means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer:

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent.

You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

Further perks of working with us (Fixed benefits):

• Employer pension contribution of 10% (providing you, the Employee provides 5%).
• Good work life balance - flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

Purpose of the Role:

Provide a professional account handling service, brokers support to renewals and new business inquiries. Including accurate and timely production of documentation, setting up accounts and tasks associated with settlement of funds. Including work relating to NOCs, outstanding premium issues, queries and Space KPIs. To assist broking tasks to support the business and ensure delivery of first-class client service. Demonstrate the ability to deal effectively with a complex, varied and demanding workload.

Key Role Accountabilities:

• MRC Slip Production New Business information/quotations
• Creation of UMRs for Account Managers
• Endorsement creation for Account Managers
• Issuance of regulatory documentation
• Adjustments and calculations
• Mid-term adjustments
• Premium queries
• Issuing certificates of Insurance and associated documentation.
• Premium Excel Spreadsheets, Adjustments.
• Manage Space Notices of Cancellation
• Account Opening, completion and collation of Terms of Business Agreements along with appreciation of compliance and risk requirements to onboard Clients, Third Parties and Markets.
• Liaison with Claims on behalf of Account Managers and Brokers
• Liaison with Account Managers & Brokers regarding premium issues
• Support Business Accounts Manager with delegated tasks
• Assistance with Bad Debt and Funding items
• Utilise in-house, Lloyd’s and Company market systems including GlobalXB, Edge, Whitespace, Harmon.ie, Placement Hub and Ardonagh group computer systems
• Manage and undertake assigned project work to time scales as directed
• Liaising with Clients
• Progressing Risks, file onwards to Processing Teams

Liaising with underwriters including:

• Telephone/Email
• Face to face
• Supporting Brokers

Back-up Broking activities including:

• Canvassing Markets
• Renewal & New business discussion with markets
• Mid-term risks movements
• Support to brokers

Qualifications & Experience:

Essentials:

• A Levels and / or 5 GCSE passes (or equivalent) including English and Maths.
• Previous experience in a Space capacity.
• Ability to work with employees at all organisational levels.
• Accuracy and attention to detail
• Ability to work under pressure

Desirables:

• Proficiency in MS Outlook (email)
• Intermediary level proficiency in MS Office (Word, Excel and PowerPoint).
• Collaborative team working approach.
• Good written language skills.

Think you don’t meet every requirement?

We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process:

• Submit your application with your CV, emphasising your skills and experience related to the job.
• Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Price Forbes, and answer any immediate questions.
• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.
• Depending on the role, you may be invited to attend a second stage interview with further members of the team.

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history, and a standard criminal record check.