Broadwood - London

ETM; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Pension

Healthcare

Bonus scheme

Employee referral

Job summary

Broadwood, part of ETM Group, is a premium hospitality venue in the heart of the City of London. We are seeking a General Manager to shape the guest journey, mentor a diverse team, and embody our EPIC values while leading high-energy, high-volume operations.

You will oversee service excellence, manage budgets, and drive memorable guest experiences across premium dining and match-day occasions within the ETM Group portfolio.

Qualifications

• Significant experience as a General Manager or senior hospitality leader.
• Strong leadership and people development skills.
• Solid understanding of restaurant financials and budgets.
• Guest-focused mindset with attention to detail.

Responsibilities

• Oversee service and guest experience at a premium level.
• Mentor and lead a diverse hospitality team.
• Drive financial performance and operational standards.
• Lead match-day and high-volume events with a proactive approach.

Skills

General Manager experience

Leadership

Financial acumen

Guest-centred approach

Problem-solving

Hands-on leadership

Sports knowledge

Job description

Broadwood is a contemporary bar and restaurant in the heart of the City of London, offering a high-energy, sport-led experience, vibrant atmosphere, and a strong focus on exceptional service. Being part of Sport London within ETM Group, Broadwood delivers a premium concept, combining live sport, quality food, and a dynamic drinks offering with an engaging guest experience.

As part of ETM Group, Broadwood sits within a portfolio known for operational excellence, people development, and some of London's most distinctive hospitality venues.

Role overview:

At ETM Group, being a General Manager is both a privilege and a leadership pursuit.You'renot just overseeing service -you'reshaping the entire guest experience, mentoring a diverse teamofhospitality professionals, andrepresentinga brand that defines premium through our EPIC values.

Across our two distinct business areas -ETM CollectionandETM Sport London- our General Managers lead from the front. Whether delivering refined rooftop dining and elevated guest experiences within the Collection, or driving high-energy, high-volume occasions in our iconic Sport London venues, you are the architect of culture, performance, and atmosphere in your space.

We place our venues in the hands of inspiring leaders. As General Manager,you'lloperatewith the autonomy of an entrepreneur, supported by the strength, infrastructure, andexpertiseof a group renowned for delivering premium hospitality at scale. From curating exceptional dining experiences to leading match-day moments,you'lldo so with elevated operational standards, commercial focus, and the creative freedom to make your venue truly your own.

Ifyou'redriven by people, performance, and the pursuit of excellence, this is an opportunity to lead at the forefront of London's hospitality scene.

Company Benefits:

• Competitive industrypay(based on salary &Tronc)
• Guaranteed 48 hours per week contract
• 50% discount for you and up to 5 friends at any of our venues
• 5.6 weeks paid annual leave
• Pension
• Healthcare Plan
• Quarterly Bonus Scheme
• Generous employee referral scheme
• Discountedshopping at many high street stores
• Cycle to work scheme
• Access toStreamfor better money management
• Access to theaward winningHospitality Action Charity, offering an Employee Assistance Program

• Group wide Learning and Development opportunities
• Complementary hot drinks in your venue
• Complementary meal on shift
• Your birthday lunch is on us

The ideal candidate willpresent:

• Proven Experience:You havesignificant experienceas a General Manager or in a senior management role in the hospitality industry, ideally within high-endand fast-pacedestablishments.
• Leadership Skills:You'rea natural leader with a passion for developing and motivating your team.
• Financial Acumen:You have a solid understanding of restaurant financials and can manage budgets effectively.
• Guest-centredApproach:You always put the guest experience first, with a keen eye for detail and a commitment to excellence.
• Problem-Solving Ability:You thrive in a fast-paced environment, with the ability to think on your feet and resolve challenges efficiently.
• Passion for Food & Drink:You have a deep appreciation for modern British cuisine andcraftedbeverage trends.
• A Hands-On Approach:You'renot afraid to get stuck in with the team and lead by example.
• Sports lover:You understand your sports events calendar and share passion for sports with your team and guests.

About Us:

ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues acrossETM CollectionandETM Sport London, - we deliver exceptional food, drink, entertainment, and guest experiences across thecapital.

From elevated rooftop dining to high-energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality. At the heart of our success are our people, guided by our EPIC values:Excellence, Passion, Integrity, and Challenge.

ETMGroupare proud to be an equal opportunity employer whoseekto recruit andretainthe most talented individuals from a variety of backgrounds,skillsand perspectives.