Broadwood - London

Fourth; Greater London; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Competitive industry pay

Guaranteed 48 hours per week

50% staff discount

Pension

Quarterly incentive

Learning & development

Birthday lunch on us

Meal on shift

Cycle to work

Employee referral scheme

Hospitality Action support

Group-wide learning

Discounts at high street stores

On-site hot drinks

Staff benefits

Job summary

Broadwood, part of ETM Group, is a premier London venue delivering premium hospitality with live sport and high-energy service. The Assistant General Manager will support the General Manager, lead from the floor, and inspire a high-performing team across our premium venues.

You will help shape guest experiences, drive standards, and contribute to commercial success while fostering a culture aligned with our EPIC values: Excellence, Passion, Integrity, and Challenge.

Qualifications

• Proven experience in a senior supervisory or management role within hospitality.
• Leadership–oriented candidate with ability to motivate a team.
• Understanding of hospitality financials, costs, and revenue drivers.
• Guest-focused approach with attention to service quality.
• Thrives in fast-paced environments and on match days.

Responsibilities

• Support the General Manager to drive performance and standards.
• Be visible on the floor, coach the team, and lead by example.
• Develop and sustain exceptional guest experiences across venues.
• Contribute to a positive culture and energy within the team.

Skills

Senior leadership

Team development

Commercial awareness

Guest-centric service

Resilience & agility

Hospitality operations

Sports event knowledge

Hands-on leadership

Job description

Broadwood is a contemporary bar and restaurant in the heart of the City of London, offering a high-energy, sport-led experience, vibrant atmosphere, and a strong focus on exceptional service. Being part of Sport London within ETM Group, Broadwood delivers a premium concept, combining live sport, quality food, and a dynamic drinks offering with an engaging guest experience.

As part of ETM Group, Broadwood sits within a portfolio known for operational excellence, people development, and some of London's most distinctive hospitality venues.

Role overview:

At ETM Group, being an Assistant General Manager is a key leadership role and a vital step in your progression within premium hospitality. You are instrumental in delivering exceptional guest experiences, supporting the General Manager in driving performance, and leading from the front to inspire and develop your team.

Across our two distinct business areas - ETM Collection and ETM Sport London - our Assistant General Managers play a pivotal role in bringing each venue to life. Whether supporting refined rooftop dining within the Collection or delivering high-energy, high-volume service in our Sport London venues, you help shape the culture, standards, and energy of the business every day.

Working closely with your General Manager, you will take ownership of key areas of the operation, ensuring consistency, commercial awareness, and an unwavering focus on guest experience. This is a hands‑on leadership role where you'll be visible on the floor, driving standards, coaching your team, and contributing to the overall success of the venue.

If you're passionate about hospitality, driven by development, and ready to take the next step in your leadership journey, this is an opportunity to grow within one of London's leading hospitality groups.

Company Benefits:

• Competitive industry pay (based on salary & Tronc)

• Guaranteed 48 hours per week contract

• 50% discount for you and up to 5 friends at any of our venues

• 5.6 weeks paid annual leave

• Pension

• Quarterly Incentive Scheme

• Generous employee referral scheme

• Discounted shopping at many high street stores

• Cycle to work scheme

• Access to Stream for better money management

• Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program

• Group wide Learning and Development opportunities

• Complementary hot drinks in your venue

• Complementary meal on shift

• Your birthday lunch is on us

The ideal candidate will present:

• Proven Experience: You have experience in a senior supervisory or management role within the hospitality industry, ideally in a high-quality and fast-paced environment.

• Leadership Potential: You are a confident and approachable leader, passionate about developing and motivating your team.

• Commercial Awareness: You understand the fundamentals of hospitality financials and support in managing costs, driving revenue, and delivering results.

• Guest-centred Approach: You lead by example, consistently delivering exceptional service with attention to detail.

• Resilience & Agility: You thrive in a fast-paced environment and are confident in handling challenges as they arise.

• Passion for Food & Drink: You have a strong interest in modern British cuisine and evolving beverage trends.

• Hands-On Leadership: You are present on the floor, supporting your team and setting the standard in service and operations.

• Sports Awareness: You have an understanding of key sporting events and can support in creating engaging match-day experiences for guests and share their passion for sport.

About Us:

ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues across ETM Collection and ETM Sport London, - we deliver exceptional food, drink, entertainment, and guest experiences across the capital.

From elevated rooftop dining to high-energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality. At the heart of our success are our people, guided by our EPIC values: Excellence, Passion, Integrity, and Challenge.

ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.