Broadcast Operations Engineer

ZipRecruiter; London; On-site; GBP 45,000; Full time

Job summary

Join the BBC as a Broadcast Operations Engineer, ensuring 24/7 operational support for various platforms. This role requires shift work, including nights and weekends, and offers an opportunity to work in a fast-paced, technical environment. You'll be involved in monitoring and resolving technical issues while collaborating effectively with diverse teams.

Benefits

Flexible working arrangements

25 days annual leave

Defined pension scheme

Discounted healthcare and gym

Qualifications

• Experience in 1st and 2nd line operations in a professional setting.
• Familiarity with DVB broadcasting and IP networking.
• Strong communication skills and ability to influence stakeholders.

Responsibilities

• Providing 24/7 operational support for BBC platforms.
• Diagnosing and resolving complex technical issues.
• Managing incidents while meeting service level agreements.

Skills

Technical Support

Network Knowledge

Incident Management

Communication

Tools

Monitoring Tools

CDNs

VMware

Linux Command Line

Job description

Job Description

This job is with BBC, an inclusive employer and a member of myGwork – the largest global platform for the + business community. Please do not contact the recruiter directly.

Package Description

Job Reference: 21460
Band: C
Salary: Up to £44,100 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
Contract type: 6 month Fixed Term Contract / Attachment
Location: Office Base is London, White City. Site working is required.

Please note: This role requires shift working including nights and weekends operating 24/7, 365 days per year. Night payment is applied.

This role is listed an 'Operations Engineer' on our career path framework.

We're happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

Excellent career progression - the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
Unrivalled training and development opportunities - our in-house Academy hosts a wide range of internal and external courses and certification.
Benefits - We offer a negotiable salary package, a flexible 35-hour working week for work-life balance and 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym. You can find out more about working at the BBC by selecting this link to our candidate pack.

If you need to discuss adjustments or access requirements for the interview process please contact the [e-mail]. For any general queries, please contact: [e-mail].

Job Introduction

Join the team that keeps the BBC on air, around the clock and around the world.

The Centralised Coding & Multiplexing (CCM) team plays a crucial role in encoding and distributing BBC content across TV, radio, and online platforms. We take live signals from Playout and prepare them for delivery to audiences in the UK and internationally. Our work ensures that BBC services are always available, no matter the time or platform.

We're also expanding our remit to include 3rd line support for the BBC's Arista network - a cutting-edge, multi-tenanted media and enterprise infrastructure.

Main Responsibilities

The role works as part of a shift-working team providing 24 hour operational support, incident management and stakeholder communication for a range of BBC platforms and services.

As a Broadcast Operations Engineer, you'll be part of a collaborative, shift-based team providing 24/7 operational support. Your responsibilities will include:

• Monitoring and supporting BBC applications hosted in on-premise environments.
• Diagnosing and resolving complex technical issues using a range of monitoring tools.
• Managing incidents from initial report to resolution, including major incidents, while meeting service level agreements (SLAs).
• Logging and documenting incidents in line with ITIL best practices.
• Communicating effectively with both technical and non-technical stakeholders, including during high-impact events.
• Ensuring clear and thorough handovers between shifts.
• Contributing to continuous improvement through documentation, process development, and operational tooling.

Are the right candidate?

We're looking for someone who thrives in a fast-paced, technical environment and is passionate about keeping services running smoothly. You will be a curious and collaborative network enthusiast that thrives in a team environment. You will enjoy using your network knowledge to get to the root of problems and be confident in presenting solutions.

Experience required:
• Experience in 1st and 2nd line operations within a professional setting.
• Knowledge of DVB broadcasting and IP networking.
• Familiarity with CDNs and on-prem infrastructure, especially VMware.
• Experience using diagnostic and monitoring tools.
• A solid understanding of incident prioritisation and ITIL practices.
• Strong communication skills and the ability to influence stake-holders
• Experience working with cloud platforms.
• Command-line experience with Linux (desirable but not essential).

About the BBC

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.

We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours here.

matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their .

We are committed to equality of opportunity and welcome applications from individuals, regardless of , , , , , , socio-economic background, and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about and at the BBC, please click here.

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