Breakfast Service Lead — Guest Experience Champion

Crimson Hotels Ltd.; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Discounted hotel stays

Private healthcare

Training courses (Training University)

Refer-a-friend incentive

Hero of the Month

On-duty meals

Dry-cleaning for uniforms

Social and wellbeing events

Job summary

Crimson Hotels Ltd. is seeking a friendly Breakfast Team Leader at 100 Queens Gate Hotel in London to oversee the breakfast service and lead a team of Breakfast Team Members. You will ensure guests receive quality service and manage floor operations during breakfast service.

The role involves briefing the team, coordinating with other departments, and maintaining standards while supporting logistics and training opportunities.

Qualifications

• Experience leading a breakfast/service team in hospitality.
• Strong guest service focus and professional presentation.
• Able to communicate clearly with other departments.

Responsibilities

• Provide work direction for Breakfast Team Members.
• Collect keys and count float cash using tracker forms.
• Obtain handover and information from the Night Manager.
• Assign allocations for breakfast team members.
• Conduct briefings before and after breakfast service.
• Lead the breakfast service to ensure smooth operations.

Skills

Team leadership

Guest service

Briefings

Cross-department communication

Job description

Crimson Hotels Ltd. is seeking a friendly Breakfast Team Leader at 100 Queens Gate Hotel in London to oversee the breakfast service and lead a team of Breakfast Team Members. You will ensure guests receive quality service and manage floor operations during breakfast service.

The role involves briefing the team, coordinating with other departments, and maintaining standards while supporting logistics and training opportunities.