Breakfast Manager

Cairn Group; North Queensferry; On-site; GBP 29,000 - 38,000; Full time

Benefits offered by this job

Wagestream access

Discounted hotel stays

50% off Food & Beverage

Spa discounts

Retail, cinema & leisure discounts

Development opportunities

Apprenticeships

Development programmes

Star of the Month awards

Recommend a Friend

Employee Assistance Programme (EAP)

Pension scheme

Incentive programmes

Job summary

Cairn Group is seeking a capable restaurant leader to oversee daily operations and ensure guest satisfaction across our venues. You will lead the team, uphold high standards of food quality and service, and drive a memorable dining experience.

You’ll manage day-to-day activity, plan work with appropriate staffing, monitor the budget and seek opportunities to boost revenue while maintaining Cairn Group’s standards and values.

Qualifications

• Strong leadership and customer service skills.
• Ability to lead, coach and develop teams.
• Experience managing restaurant operations.

Responsibilities

• Lead restaurant operations to ensure efficiency and exceptional service, maintaining high standards of food quality and guest care.
• Plan and assign work, ensuring appropriate staffing levels to meet demand.
• Monitor budget and control expenses within the department.
• Identify additional sales opportunities to enhance revenue while upholding company standards.
• Develop and coach the team, conducting HR activities and ensuring training is completed.

Job description

Working with us provides great benefits, including:

• Access your pay as you earn it through our financial wellbeing platform 'Wagestream', a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
• Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
• 50% off Food & Beverage at all our Hotels & F&B Venues
• Spa Discounts at our venues with a Spa
• Retail, Cinema & Leisure Discounts
• Development Opportunities via our 'Grow with us' initiative, including Apprenticeship opportunities, our Development Programmes, and more!
• Monthly 'Star of the Month' Awards
• 'Recommend a Friend' Incentive – Be rewarded for referring someone you know!
• Access to a confidential 'Employee Assistance Programme (EAP)' available 24/7, 365 days per year.
• Pension Scheme
• Other incentive programmes that run throughout the year

About the role…

You’ll be responsible for ensuring the restaurant runs efficiently and that customers are satisfied with the quality of food and the service they receive. You’ll be a great leader, effectively developing and managing your team and be polite, courteous and professional. Under your leadership, the team will provide a memorable and efficient service at all times to maintain an exceptional standard of service and quality.

You’ll manage the everyday activity within the restaurant, plan design and assign work ensuring you have the right staffing levels to meet the demand of the business. You’ll monitor budget and control expenses within the department, identify additional sales opportunities to enhance revenue, and be aware of all activities across the venue to ensure effective communication by all.

Through your hands on approach, you’ll lead by example to ensure the quality of our offering is to the highest standard. Within this role you’ll also develop and coach the team, completing any HR related activities that are required, and ensure all training is completed in line with company standards. Through goal setting and development, you will lead your team to achieve or exceed guest satisfaction scores leading the department to success.

About you…

You’ll possess strong leadership skills, having the ability to work under pressure and adapt your approach to complete routine and non-routine tasks. You’ll have demonstrated customer service skills to ensure a seamless and memorable dining experience is delivered consistently by your team, and be able to proactively resolve any challenges that may arise during service. You’ll also have confidence in handling customer complaints to ensure satisfaction levels are restored in the event something doesn’t go to plan.

About us…

At Cairn Group we’re ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we’re focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

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