Breakdown Claims Senior Handler

PIB Group; Harrogate; On-site; GBP 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a Breakdown Claims Senior Handler to join their vibrant team in Harrogate. This role offers a unique opportunity to assist customers in distressing situations, from roadside breakdowns to motor incidents, while delivering exceptional customer service. The company values its employees and provides a supportive environment with a focus on personal development and well-being. With a commitment to flexibility and inclusivity, this position is perfect for someone enthusiastic about helping others and looking to grow within a dynamic organization. If you are ready to make a difference, this opportunity awaits!

Benefits

Competitive holiday allowance

Death in Service benefit

Company pension scheme

Enhanced maternity and paternity leave

Flexible benefits package

Discounts on technology & electronics

Referral schemes

Comprehensive learning & development framework

Support for fundraising

Commitment to improving environmental impact

Qualifications

• Strong verbal and written communication skills are essential.
• Ideal candidates should be organized and detail-oriented.

Responsibilities

• Answer inbound calls from customers wishing to make a claim.
• Provide verbal support and advice regarding breakdown incidents.
• Liaise with recovery agents and colleagues across departments.

Skills

Customer Service

Verbal Communication

Written Communication

Empathy

Organizational Skills

Job description

Breakdown Claims Senior Handler

Breakdown Claims Senior Handler

Apply remote type Hybrid locations Harrogate time type Part time posted on Posted 2 Days Ago job requisition id JR100039

The Role:

We have a fantastic opportunity for a Breakdown Claims Handler to join us at our newly renovated and stylish head office in Harrogate town centre. Answering inbound calls from customers wishing to make a claim on their policy. You'll be dealing with customers who are in a variety of different situations; ranging from vehicles that won't start at a home address, through to roadside breakdowns or road traffic accidents. Working closely with your team and providing excellent levels of customer service, strong verbal and written communication skills are required, as well as a desire to join a fast growing, energetic and modern business who invest in the development and wellbeing of all colleagues.

Responsibilities:

• Answer inbound calls from customers wishing to make a claim on their policy.
• Deal with customers in a variety of different situations; ranging from vehicles that won't start at a home address, through to roadside breakdowns or road traffic accidents.
• Offer verbal support and advice to customers regarding their breakdown or motor incident, while delivering a market leading standard of customer care.
• Liaise with our nationwide network of recovery agents, and colleagues from other departments within the business.

Experience:

• The ideal candidate is upbeat, enthusiastic and passionate about helping customers.
• Effective communicator, empathetic, reassuring, and understanding when speaking to customers on the telephone.
• Organised individual, able to work efficiently while maintaining attention to detail.

Further information:

As well as a competitive salary we offer the following benefits:

• Competitive holiday allowance with the annual option to buy additional days.
• Death in Service benefit of x4 salary.
• Company pension scheme.
• Enhanced maternity and paternity leave packages.
• A flexible benefits package which allows you to add additional benefits to your overall package.
• Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more.
• Referral schemes.
• Discounted rates on PIB products.
• Comprehensive learning & development framework, including professional study options and apprenticeships available to all employees.
• Support for fundraising through PIB Community Trust.
• Commitment to improving environmental impact in a responsible way.

We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will discuss how that would meet both your flexible working needs and those of the business and role you are applying for.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

About Us

We are a dynamic and diversified insurance intermediary group providing specialist insurance solutions across the UK market and Internationally.