Brand Voice & Community Growth Manager

GCS Recruitment; Greater London; On-site; GBP 32,000 - 52,000; Full time

Job summary

GCS Recruitment is seeking a proactive Social Media & Community Manager to oversee day-to-day publishing, community engagement, and social listening. You will act as the voice of our brands online, engaging empathetically with consumers while spotting trends and providing insights.

The role focuses on content scheduling, responding to audience interactions, monitoring conversations, and delivering weekly sentiment reports to inform strategy.

Qualifications

• Strong copywriting and social media management skills.
• Experience with community management and social listening tools.
• Ability to identify trends and turn insights into action.
• Excellent communication, empathy, and stakeholder management skills.
• Calm and professional approach to issue and crisis management.

Responsibilities

• Manage content scheduling and publishing across social platforms.
• Respond to comments, DMs, and mentions in a brand-appropriate tone.
• Monitor social conversations, trends, and competitor activity.
• Produce weekly social listening and sentiment reports.
• Identify and elevate potential reputation or crisis issues.
• Support influencer, web, and email channel integration.

Skills

Copywriting

Social media management

Community management

Social listening

Trend identification

Communication

Stakeholder management

Crisis management

Tools

Social listening tools

Job description

Social Media & Community Manager

We're looking for a proactive Social Media & Community Manager to manage day-to-day social media publishing, community engagement, and social listening activities. You will be the voice of our brands online, engaging with consumers in a timely and empathetic manner while identifying trends, monitoring brand sentiment, and providing actionable insights.

Key Responsibilities:

• Manage content scheduling and publishing across social platforms.
• Respond to comments, DMs, and mentions in a brand-appropriate tone.
• Monitor social conversations, trends, and competitor activity.
• Produce weekly social listening and sentiment reports.
• Identify and escalate potential reputation or crisis issues.
• Support influencer, web, and email channel integration.

What We're Looking For:

• Strong copywriting and social media management skills.
• Experience with community management and social listening tools.
• Ability to identify trends and turn insights into action.
• Excellent communication, empathy, and stakeholder management skills.
• Calm and professional approach to issue and crisis management.

Success Measures:

• Engagement Rate
• Community Growth & Retention
• Response Time & Resolution SLAs
• Brand Sentiment & Share of Voice

If you're passionate about social media, consumer engagement, and uncovering insights that drive impact, we'd love to hear from you.

GCS is acting as an Employment Business in relation to this vacancy.