Free People Stylist 8 Hours - Bath, UK

Free People; Bath; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Life Leave (1 day/year)

Employee Assistance program

Discounts on URBN Brands

Season ticket loan

Cycle to work scheme

Structured learning & development

Job summary

Free People Bath is seeking a dynamic sales associate to deliver a unique customer experience while upholding store standards. You will greet customers, help them find products, and ring transactions at the cash wrap, contributing to sales and profitability.

The role requires energy, a teamwork mindset, and availability for nights, weekends, and holidays. You will collaborate with the team to maintain visual merchandising, stock, and loss-prevention practices, embodying the Free People brand in

Qualifications

• Energetic and positive attitude aligned with FP brand
• Excellent communication and relationship-building skills
• Ability to work in a fast-paced retail environment

Responsibilities

• Provide exceptional customer service and drive sales.
• Greet customers and assist with product selection.
• Process transactions accurately at the cash wrap.
• Maintain store merchandising and cleanliness.
• Support loss prevention and policy compliance.
• Assist in training others as needed.

Skills

Customer service excellence

Relationship building

Clear verbal communication

Team player

Flexible hours

Learning mindset

Job description

This position is located at 16-17 Old Bond Street, Bath, , BA11BP United Kingdom

Role Summary

To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.

What You'll Be Doing

• Exceed the customer's service expectations by meeting the following responsibilities:
• Build genuine relationships with customers.
• Greet all customers upon entering the store.
• Offer to hold items for the customer at the cash wrap or in the fitting room.
• Determine the customer's needs and offer suggestions and alternatives.
• Utilize all customer care resources.
• Offer to locate out of stock product from direct or from another store.
• Assist in maintaining store merchandising and operational standards.
• Uphold all company policy and procedures.
• Maintain a high level of awareness and concern for Loss Prevention.
• Facilitate the zones of the floor based on business needs.

Also May Include

• Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
• Comment on items purchased.
• Inquire if their purchase is a gift that will need to be wrapped.
• Request the customer's zip code or email address.
• Ring transactions efficiently – issue a receipt.
• Compare signatures on back of card and on the POS Screen.
• Demonstrate knowledge of return policy.
• Practice proper phone etiquette.
• Perform all register functions.
• Train new stylists on Register University.
• Maintain cash wrap organization, cleanliness and restock.

What You'll Need

• Energy and happiness that is contagious to your friends, family, and everyone around you
• Builds relationships naturally, embraces individuality and diversity
• Exhibits clear verbal communication skills
• Ability to thrive in a fast paced, rapidly evolving environment
• Heart and soul for the FP brand
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

Work Life Balance

• 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts

• Up to 40% employee discount at all URBN Brands

Travel

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development

• We offer structured support within the business alongside continued learning and development

#FreePeople

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.