Brand Sponsored Partner, Paul Smith Menswear

John Lewis Partnership; Oxford; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading employee-owned business in the UK as a Brand Sponsored Partner. You'll enhance customer experiences, maintain shop standards, and support marketing initiatives. Training provided for those new to customer-facing roles. Flexible working arrangements available.

Benefits

Flexible working arrangements

Qualifications

• Basic IT literacy skills required.
• Strong communication skills essential.

Responsibilities

• Deliver excellent customer experiences.
• Support marketing events to increase footfall.
• Identify customer needs and resolve queries.

Skills

Communication

IT Literacy

Job description

About the role: This role is not eligible for internal transfers.

As a Brand Sponsored Partner, you feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. You'll work with your colleagues, the Brand, and the Team Manager to generate sales and improve the customer experience.

Alongside providing great service and experiences, you'll maintain high shop standards through displays, stock availability, and cleanliness. Knowing your customers enables you to deliver the best service and build their loyalty with our brand for a lifetime.

Key Responsibilities

Your typical responsibilities will include:

1. Delivering excellent and market-leading customer experiences.
2. Putting the customer at the heart of everything by proactively acknowledging them, identifying their needs, and ensuring these are met, resolving queries or complaints.
3. Providing opportunities for customers to engage directly with the John Lewis brand and the Brand you support through personalized and social marketing.
4. Being aware of your best sellers and sales performance to help drive promotions and seasonal changes.
5. Supporting marketing events to increase footfall and attract new customers.
6. Offering ideas for continuous improvements to maximize productivity.

Essential Skills and Experience

• Basic IT literacy skills.
• Strong communication skills.

Desirable Skills and Experience

• Experience in a customer-facing role is welcomed but not essential; training will be provided to help you perform at your best every day.

About The Partnership

We’re the largest employee-owned business in the UK, home to our cherished brands John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world. There’s never been a more exciting time to join us.

We focus on being brilliant at retail, continuing to innovate, adapt, and diversify. We uphold the values of price, quality, and service in John Lewis and passionately serve food lovers in Waitrose.

As Partners, we share ownership and its rewards. We contribute to our success, work through challenges together, and treat everyone with kindness and respect.

We own making the Partnership a place where we belong, embracing differences and creating an environment to thrive. We grow individually and collectively.

As Partners, we make all the difference, and we own it.

Important Points to Note

Some roles may require pre-employment vetting, including DBS checks. If needed, you’ll be informed and provided with details during recruitment. Completing vetting documents promptly is encouraged to avoid delays. DBS checks will be carried out by a registered third-party body, and financial probity checks may also be required.

We recommend applying early, as vacancies may close if we receive a high number of applications.

We support flexible working arrangements to promote work-life balance, including flexible hours, job sharing, or shorter contracts. Discuss these options with the hiring manager during your interview.