Brand Sponsored Partner, Paul Smith Menswear

John Lewis & Partners; Oxford; On-site; GBP 24,000 - 30,000; Full time

Job summary

Une entreprise de vente au détail bien établie recherche un partenaire sponsorisé afin d'optimiser l'expérience client et de maintenir des standards de magasin élevés. Les candidats devront fournir un excellent service, identifier les besoins des clients, et participer à la mise en œuvre des activités marketing. Ce rôle permettra de travailler dans un environnement dynamique orienté vers la diversité.

Qualifications

• Compétences de communication solides.
• Compétences en informatique de base souhaitées.

Responsibilities

• Offrir une expérience client exceptionnelle.
• Identifier les besoins des clients et résoudre leurs requêtes.
• Maximiser la productivité par des suggestions d'améliorations.

Skills

Basic IT literacy

Strong communication skills

Job description

About the role

This role is not eligible for internal transfers. As a Brand Sponsored Partner, you will be inspired and empowered to seek opportunities to achieve the right outcomes for our customers. You will work with colleagues, the Brand, and the Team Manager to generate sales and enhance the customer experience. Additionally, you will maintain excellent shop standards through displays, stock availability, and cleanliness. Understanding your customers will enable you to provide the best service and build their loyalty to our brand.

Key Responsibilities

• Deliver excellent and market-leading customer experiences.
• Put the customer at the centre by proactively acknowledging them, identifying their needs, and ensuring these are met, resolving queries or complaints.
• Engage customers with the John Lewis brand and the supported Brand through personalised and social marketing.
• Be aware of best sellers and sales performance to drive promotions and seasonal changes.
• Support marketing events to increase footfall and attract new customers.
• Maximise productivity by suggesting continuous improvements.

Essential skills/experience you'll need

• Basic IT literacy skills.
• Strong communication skills.

Desirable skills/experience you may have

• Experience in a customer-facing role is welcomed but not essential; training will be provided.

About The Partnership

We're the largest employee-owned business in the UK, home to John Lewis and Waitrose. We are Partners, committed to building a happier world. We focus on being brilliant at retail, innovating, and diversifying while upholding our values of price, quality, and service.

As Partners, we share ownership and responsibility for our success, working together with kindness and respect. We embrace differences and foster an environment where everyone can thrive, growing individually and collectively.

Important points to note:

Some roles may require pre-employment vetting, including DBS checks and financial probity checks. Applicants are encouraged to apply promptly as vacancies may close early due to high interest. We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts; discuss options with the hiring manager during your interview.