Brand Specialist - Staud

Harrods; Knightsbridge; On-site; GBP 26,000 - 32,000; Full time

Job summary

Harrods in Knightsbridge is seeking a Brand Specialist to be the ambassador of our luxury brand, delivering world-class customer experiences. You will build a loyal client base, drive sales through events, clientelling, and cross-store partnerships, and take ownership of brand performance.

You will collaborate with store teams, host training sessions, maintain visual merchandising standards, and ensure product availability through strong stock management, shaping the customer journey across the

Qualifications

• Experience in luxury retail environment preferred.
• Strong customer service orientation.
• Ability to drive brand performance and events.
• Excellent stock management and visual merchandising standards.

Responsibilities

• Build and maintain long‑lasting client relationships to drive repeat business and brand loyalty.
• Host and support training sessions for colleagues, sharing brand knowledge and best practices.
• Identify opportunities to increase sales through events, clientelling, and cross‑store partnerships.
• Deliver exceptional standards of visual merchandising and ensure strong product availability through effective stock management.
• Act as the key point of contact for brand representatives externally, compiling detailed weekly reports and building strong, trusted relationships.

Skills

Client relationships

Training delivery

Brand knowledge

Analytical mindset

Communication skills

Job description

As a Brand Specialist, you will be the ambassador of your brand, delivering a world‑class and memorable customer experience. You will play a key role in driving sales by building a loyal client base, strengthening relationships, and elevating the brand’s presence across the store. This is a dynamic, customer‑focused role where no two days are the same. You will work collaboratively with your team and wider store network, while also taking ownership of your brand’s performance and development. Our teams are trusted to work with autonomy, and you will also:

• Build and maintain long‑lasting client relationships to drive repeat business and brand loyalty.
• Host and support training sessions for colleagues, sharing brand knowledge and best practices.
• Identify opportunities to increase sales through events, clientelling, and cross‑store partnerships.
• Deliver exceptional standards of visual merchandising and ensure strong product availability through effective stock management.
• Act as the key point of contact for brand representatives externally, compiling detailed weekly reports and building strong, trusted relationships.

This is a full‑time role, working 37.5 hours across 5 days out of 7 on a rota basis.

About You

Our Brand Specialists are passionate retail professionals who bring energy, expertise, and a customer‑first mindset to everything they do. You take pride in delivering exceptional service and creating meaningful, personalised experiences for every customer. With a strong understanding of both your brand and the wider retail landscape, you are confident in driving performance while maintaining the highest standards across the shop floor. You will also:

• Be self‑motivated and naturally curious, with a desire to continuously develop your product and industry knowledge.
• Demonstrate strong interpersonal skills, with the ability to surprise and delight customers through an innovative approach to service.
• Have excellent organisational skills, ensuring smooth day‑to‑day operations.
• Communicate confidently and effectively, both written and verbal.
• Use an analytical approach to understand performance and identify opportunities to grow your brand.

About Us

Harrods is one of the world’s leading luxury department stores, home to the most sought‑after brands and an exceptional level of service. Our mission is to make every visit to our iconic Knightsbridge store a truly unforgettable experience. Our Promise to You Help us make the impossible possible for our customers, and we’ll support you in building an exceptional career. Alongside a collaborative and inspiring environment, you’ll have access to development opportunities and the chance to grow within a world‑renowned business.

Uniquely You

At Harrods, we celebrate individuality. While this advert outlines the ideal skills and experience, we value potential just as much.

Additional Information

Time Type: Permanent Department: Women's Contemporary & Denim (Zana Hasani) As one of the world’s most prestigious brands, and a highly sought‑after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.