Brand Specialist: Elevate Customer Experience & Growth

Harrods; Knightsbridge; On-site; GBP 26,000 - 32,000; Full time

Job summary

Harrods in Knightsbridge is seeking a Brand Specialist to be the ambassador of our luxury brand, delivering world-class customer experiences. You will build a loyal client base, drive sales through events, clientelling, and cross-store partnerships, and take ownership of brand performance.

You will collaborate with store teams, host training sessions, maintain visual merchandising standards, and ensure product availability through strong stock management, shaping the customer journey across the

Qualifications

• Experience in luxury retail environment preferred.
• Strong customer service orientation.
• Ability to drive brand performance and events.
• Excellent stock management and visual merchandising standards.

Responsibilities

• Build and maintain long‑lasting client relationships to drive repeat business and brand loyalty.
• Host and support training sessions for colleagues, sharing brand knowledge and best practices.
• Identify opportunities to increase sales through events, clientelling, and cross‑store partnerships.
• Deliver exceptional standards of visual merchandising and ensure strong product availability through effective stock management.
• Act as the key point of contact for brand representatives externally, compiling detailed weekly reports and building strong, trusted relationships.

Skills

Client relationships

Training delivery

Brand knowledge

Analytical mindset

Communication skills

Job description

Harrods in Knightsbridge is seeking a Brand Specialist to be the ambassador of our luxury brand, delivering world-class customer experiences. You will build a loyal client base, drive sales through events, clientelling, and cross-store partnerships, and take ownership of brand performance.

You will collaborate with store teams, host training sessions, maintain visual merchandising standards, and ensure product availability through strong stock management, shaping the customer journey across the