Brand Representative

Jackton Distillery; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Jackton Distillery in Glasgow is seeking a Brand Representative to connect customers with our family of brands, both in the field and on site at our Brand Home. You will be comfortable visiting clients, leading tastings, and speaking from the heart about the brand. A current valid manual UK driver's license is necessary.

The role involves leading distillery tours, facilitating purchases, and developing product knowledge for clients, while maintaining excellent diary management and meeting KPIs.

Qualifications

• At least 18 months experience in tourism, hospitality or drinks industry.
• Documented success in meeting and exceeding sales targets.
• Ability to prioritise multiple client accounts and meet deadlines.
• Exceptional diary management and timekeeping skills.
• Confident verbal communication and public speaking.

Responsibilities

• Represent Jackton Distillery, RAER Whisky and Something Blue Gin, raising brand awareness and supporting accounts.
• Nurture relationships with clients in on-trade and off-trade.
• Utilise CRM to record interactions and create insightful reports for the UK Sales Manager.
• Collaborate with Head of Experience to execute market strategy and identify opportunities.
• Lead distillery tours and brand activations at onsite and offsite events.

Skills

Public speaking

Customer service

Diary management

Time management

English proficiency

Tools

HubSpot CRM

Job description

Our Brand Representative role connects our customers with our family of brands, both in the field and on site at our Brand Home. The successful candidate will be outgoing, authentic, and personify our brand values. You will be comfortable visiting clients, leading inspiring tastings, and speaking from the heart about the brand. You must be able to manage your diary effectively, showing excellent interpersonal skills and an ability to prioritise competing demands. A current valid manual UK driver's license is necessary to be considered for this role.

Responsibilities

• Representing Jackton Distillery, RAER Whisky and Something Blue Gin, raising brand awareness and supporting new and existing accounts.
• Nurturing positive and collaborative relationships with clients and key stakeholders in the on-trade and off-trade.
• Utilising a CRM to accurately record client and stakeholder interactions, create insightful reports for the UK Sales Manager and track the success of our outreach.
• Working closely for the Head of Experience to execute the business' market strategy and identify new opportunities for brand visibility.
• Performing product activations and masterclasses at onsite and offsite events.
• Leading distillery tours and warehouse tastings onsite at the Brand Home.
• Facilitating purchases and providing customer support at retail and in our Tasting Bar.
• Developing deep product knowledge and communicating this knowledge to clients in an accessible manner.
• Maintaining a professional social media presence in synergy with the brand values and long-term goals of the business.
• Consistently achieving personal KPIs and departmental targets.

Requirements

Essential

• At least 18 months experience in a relevant tourism, hospitality or drinks industry role.
• Documented success in meeting and exceeding sales targets.
• Ability to prioritise multiple client accounts and meet strict deadlines.
• Exceptional diary management and timekeeping skills.
• Strong communication skills including confidence in public speaking.
• A guest-centred approach to customer service and excellent front-of-house manner.
• Professional-level proficiency in the English language (C1 or equivalent).
• Confidence using MS Office, Teams, and Outlook.
• Flexibility for variable working hours including evening working.
• Right to Work in the UK.
• A current valid manual UK driver's license.
• Applicants must be over the age of 18.

Desirable

• Business-level proficiency (B1 or equivalent) in written and spoken French, Spanish, or a similar modern language.
• Confidence using CRM software such as HubSpot.
• Ability to adapt to and connect with varying audiences, both domestic and international.
• Comfortable being on camera and being pictured in brand marketing materials.
• Valid personal license.

Additional Information

RAER Scotch Whisky Ltd. is an inclusive employer, welcoming applications from candidates of all backgrounds. As a member of our team, you will be supported with opportunities for growth and skills development.

We are a disability-friendly employer. Applicants who note that they have a disability and meet the essential requirements for the role in full will be offered an interview where possible. Reasonable accommodations can be provided to assist applicants in attending interview. Please note that in certain circumstances we may need to close applications earlier than advertised, and therefore we cannot guarantee interviews to all applicants that meet the above criteria.

We reserve the right to close applications prior to the closing date should we receive a sufficient quantity of applications that demonstrate how the applicant meets the essential requirements.