Brand Ops Specialist: End-to-End Campaign Mastery

TikTok; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

TikTok is seeking an experienced Ad Ops professional to join the Global BrandOps team in London. You will own the end-to-end setup, trafficking, QA and reporting for reservation campaigns, ensuring campaigns launch accurately and meet client expectations.

You will monitor delivery, troubleshoot with creative and reporting teams, translate complex requirements for cross-functional groups, and collaborate with Product and Engineering to improve workflows and scale operations.

Qualifications

• 3+ years of ad ops, programmatic or paid social buyer experience, and/or technical client service experience.
• Hands-on experience managing campaigns across reservation or auction-based media-buying platforms.
• Strong understanding of campaign setup, QA, delivery monitoring, reporting fundamentals & proactive troubleshooting; problem solving & escalation methodology.
• Ability to turn data into clear insights and practical recommendations.
• Experience working with 3rd party measurement partners (IAS, DV, DCM, MOAT).
• Strong verbal and written communication skills; able to explain technical/operational language to non-technical stakeholders.
• Proactive attitude with attention to detail, excellent project management, organizational, and analytical skills & with the skill to manage multiple priorities.

Responsibilities

• Own the end-to-end setup, trafficking, quality assurance and reporting for reservation campaigns, ensuring campaigns launch accurately and deliver against client expectations.
• Monitor campaign delivery acting as a technical campaign manager, troubleshooting, co-ordinating with creative approval teams and generating scheduled & ad-hoc reporting as necessary, all to ensure a high-quality client experience.
• Act as a key technical and operational partner to Sales and Client Solutions teams, helping translate complex campaign requirements into simple concepts enabling smooth execution.
• Partner with Product and Engineering teams to investigate issues, share market feedback and help improve platform capabilities, workflows and service quality.
• Contribute to the rollout of new products, features and operational processes by supporting internal readiness, documentation and training.
• Identify opportunities to improve workflows, tooling and ways of working to increase efficiency, quality and scalability across campaign operations.
• Create, maintain & distribute clear technical and operational documentation, providing best practices and process guidance to support internal teams and consistent execution.
• Work cross-functionally with Sales, Client Solutions, Product, Engineering and regional operations teams to manage dependencies, align priorities and support commercial goals.

Skills

Ad ops experience

Data to insights

Communication skills

Project management

Tools

IAS

DV

DCM

MOAT

Job description

TikTok is seeking an experienced Ad Ops professional to join the Global BrandOps team in London. You will own the end-to-end setup, trafficking, QA and reporting for reservation campaigns, ensuring campaigns launch accurately and meet client expectations.

You will monitor delivery, troubleshoot with creative and reporting teams, translate complex requirements for cross-functional groups, and collaborate with Product and Engineering to improve workflows and scale operations.