Brand Operations Manager

ZipRecruiter; Portsmouth; On-site; GBP 38,000 - 51,000; Full time

Job summary

A leading beauty brand is seeking a Senior Brand Operations Manager in Portsmouth. This role involves managing daily operations, overseeing communications, and ensuring smooth logistics. The ideal candidate will have significant experience in operations, strong problem-solving skills, and a keen eye for detail. Join a dynamic team focused on growth and customer satisfaction.

Benefits

Performance bonus

Additional leave

Casual dress

Company pension

Employee discount

Free parking

On-site parking

Store discount

Transport links

Work from home

Qualifications

• Minimum 5 years of experience in operations, ideally in beauty or premium e-commerce.

Responsibilities

• Oversee daily operations management and product flow.
• Evaluate incoming collaboration requests and manage responses.
• Deliver weekly reports on issues and resolutions.

Skills

Communication

Problem-solving

Organisational skills

Job description

Job Description

Pay: £38,042.38-£50,392.90 per year (based on relevant experience)

About Eternal Muse:

Eternal Muse is a luxury beauty brand with a cult global following and over a million loyal followers across social platforms. Our growth has been entirely organic. No paid ads. No shortcuts. Just products that speak for themselves, packaging that goes viral, and customers who come back again and again.

As we scale, we’re looking for a Senior Brand Operations Manager to join our Portsmouth team. This is a key role designed to keep the day-to-day running smoothly, allowing the creative and strategic sides of the business to move faster with fewer obstacles. You’ll work directly with the founder, supporting across logistics, communication, and internal problem-solving.

Key Responsibilities:

• Daily operations management:Oversee the flow of product and information across couriers, suppliers, and retail partners (like Harrods). Ensure smooth processes and flag anything that might disrupt momentum.
• Inbox filtering and opportunity handling:Evaluate incoming influencer, salon and collaboration requests. Use clear judgement to assess potential value and handle responses accordingly.
• Customer tone-of-voice oversight:Review how the team is speaking to customers in email, DMs, and comments. Maintain consistency with the brand's tone and suggest improvements where needed.
• Weekly reporting:Deliver a short, clear summary each week of issues raised, how they were resolved, customer wins, complaint trends, stock risks, and anything else relevant to future planning.
• Problem-solving and autonomy:Be the person who looks things up, finds answers, and makes decisions without having to escalate every challenge. The goal is to keep things off the founder's plate wherever possible.

What We're Looking For:

• Minimum 5 years of experience in operations, ideally in the beauty, fashion, or premium e-commerce space.
• A sharp eye for gaps, errors, or things that are “off” and the initiative to fix them.
• Strong communication skills – you know how to write clearly, warmly, and confidently.
• Organised. You write things down. You remember. You follow through.
• Someone calm under pressure, emotionally mature, and loyal to the vision without trying to shape it.
• Experience managing external partnerships and solving problems quickly behind the scenes.

This Role Is Not For You If:

• You need constant reminders to stay on task.
• You see admin or logistics as “beneath you.”
• You expect to shape the brand's direction.
• You don't take feedback well or find it difficult to switch gears quickly.

Job Type: Full-time

Additional pay:

• Performance bonus

Benefits:

• Additional leave
• Casual dress
• Company pension
• Employee discount
• Free parking
• On-site parking
• Store discount
• Transport links
• Work from home

Schedule:

• Monday to Friday

Application deadline: 15/05/2025