Brand Experience Specialist - Luxury Retail

HARRODS; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Harrods is seeking a Brand Specialist who will act as the ambassador for the brand, delivering a world-class and memorable customer experience at our Knightsbridge store. You will build a loyal client base, drive sales through clientelling, and elevate the brand's presence across the store, collaborating with the wider team.

This full-time role, 37.5 hours per week across 5 days on a rota, offers autonomy to develop product knowledge, host trainings for colleagues, and identify opportunities

Qualifications

• Brand understanding and product knowledge
• Clienteling and relationship-building
• Strong customer-service mindset
• Stock management and visual merchandising awareness
• Training and knowledge-sharing with colleagues

Responsibilities

• Build and maintain long-lasting client relationships to drive repeat business and brand loyalty
• Host and support training sessions for colleagues, sharing brand knowledge and best practices
• Identify opportunities to increase sales through events, clientelling, and cross-store partnerships
• Deliver exceptional standards of visual merchandising and ensure strong product availability through effective stock management
• Act as the key point of contact for brand representatives externally, compiling detailed weekly reports and building strong relationships
• Tailoring experience for clients when possible

Job description

Harrods is seeking a Brand Specialist who will act as the ambassador for the brand, delivering a world-class and memorable customer experience at our Knightsbridge store. You will build a loyal client base, drive sales through clientelling, and elevate the brand's presence across the store, collaborating with the wider team.

This full-time role, 37.5 hours per week across 5 days on a rota, offers autonomy to develop product knowledge, host trainings for colleagues, and identify opportunities