Brand Experience Coordinator

REFY; Manchester; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25+ Days holiday

Extra holidays

Sabbatical leave

Community day

Bonus scheme

Family leave

EV salary sacrifice

Financial coaching

Flexible religious holidays

Flexible working

Product perks

Regular social events

Career growth

Health insurance

Job summary

REFY is seeking a Brand Experience Co-ordinator to help deliver REFY's physical brand experience across retail spaces, events and activations. You will work closely with the Brand Experience Manager and Retail Design Manager to turn creative direction into well-executed projects, coordinating timelines, budgets and logistics globally.

Ideal candidates will have strong organisation, attention to detail and a collaborative approach, with a willingness to travel to installations and events as

Qualifications

• Strong organisational and project co-ordination skills.
• Excellent attention to detail and written/verbal communication.
• Ability to manage multiple deadlines and workstreams.
• Experience collaborating with internal and external stakeholders.

Responsibilities

• Maintain project plans, timelines and budgets, tracking actions and owners.
• Follow up with teams, suppliers and partners to manage delivery risks.
• Support end-to-end delivery of retail events and activations.
• Coordinate logistics, samples and material research for projects.
• Prepare recaps, schedules and post-activation documentation.
• Travel to priority markets for installations and events.

Skills

Project coordination

Time management

Communication

Budget tracking

Stakeholder collaboration

Travel willingness

Retail/brand experience interest

Tools

MS Excel

Project management software

Job description

We are simplifying beauty. We're committed to creating products and a community that inspire you to be your most confident self.

You'll be part of a team that leads with authenticity and is empowered to shape the way we operate, creating an environment that reflects our shared values and aspirations.

We're always vegan, cruelty and fragrance free and proud to be Leaping Bunny certified. Join us on an exciting journey to cut through an overwhelming market and create products and world-first formulas, that give our customers what they need and want simplified.

Acknowledged by The Sunday Times Best Places to Work 2024 & 2025.

THE ROLE

The Brand Experience Co-ordinator supports the delivery of REFY's physical brand experience across retail, visual merchandising, brand spaces, events and activations.

Working closely with the Brand Experience Manager and Retail Design Manager, you will turn creative direction and retail plans into organised, well-executed projects by coordinating timelines, trackers, suppliers, budgets, logistics and project administration.

You will help ensure projects move smoothly from initial brief and approval through to final execution, while gaining exposure to both the creative and operational sides of building REFY's physical brand experience globally.

KEY RESPONSIBILITIES

• Maintain clear project plans, timelines, trackers and delivery schedules, ensuring actions, owners, deadlines, dependencies and approvals are accurate and up to date.
• Proactively follow up with internal teams, suppliers, agencies and retail partners, identifying delivery risks, delays or gaps and escalating these to the appropriate project lead.
• Support projects from initial brief through to execution, close-out and reporting, ensuring outstanding actions are followed through to completion.
• Support the end-to-end delivery of retail events and brand activations, including activation timelines, delivery schedules, travel and operational arrangements.
• Coordinate product, tester, sample and material logistics and collate relevant market, venue, supplier and competitor research.
• Prepare project recaps, schedules, progress updates and post-activation documentation to keep project information clear and accessible.
• Work with Retail, Commercial and regional teams to develop practical guidelines, tools and templates for always-on retail events, supporting consistent local execution and Brand Experience sign-off.
• Maintain project and activation budget trackers, process required project documentation, monitor committed and actual expenditure and flag potential overspend to the relevant budget owner.
• Coordinate across Brand Experience, Retail Design, Creative, Marketing, Operations, Logistics and regional teams to help ensure physical brand experience projects are delivered accurately and on time.
• Travel where required to support installations, events and activations across priority markets.

Skills, Knowledge And Experience

• Strong organisational and project co-ordination skills, with the ability to manage multiple deadlines and workstreams simultaneously.
• A proactive approach with the confidence to follow up, take ownership and keep projects moving in a fast-paced environment.
• Excellent attention to detail, with strong meeting, action-tracking, documentation and written and verbal communication skills.
• Confidence working collaboratively with multiple internal and external stakeholders, including suppliers, agencies and retail partners.
• Commercial awareness and confidence maintaining budget trackers and accurate project administration.
• An interest in retail, beauty, customer experience, events or brand environments; experience in retail, beauty, visual merchandising, events, experiential marketing, project co-ordination or a related environment would be beneficial.
• A collaborative, solutions-focused approach and willingness to travel where required for installations, events and activations.

OUR BENEFITS PACKAGE

• 25+ Days Holiday: Start with 25, earn one for every year's service (up to 5)
• Extra Holidays: Option to buy up to 5 additional days.
• Sabbatical Leave: Take up to 3 months off after 4 years of service.
• Community First Day: A day to support a cause you love.
• Bonus Scheme: Rewards for your hard work and success.
• Family Leave: Enhanced support for new parents.
• EV Scheme: Drive electric with salary sacrifice options.
• Financial Coaching: Guidance to boost your money mindset.
• Flexible Religious Holidays: Flexibility to honour days that matter to you.
• Flexible Working: Flexi start and finish times with the option to work one day per week from home.
• REFY Product Perks: Annual allowance, exclusive discounts, and be the first to try new REFY products before any launches!
• Regular Social Events: Team-Building days and seasonal parties.
• Career Growth: Tailored training and development opportunities.
• Vitality Health Insurance: Health coverage with added benefits.