Team Leader

REFY; Greater London; On-site; GBP 33,000 - 43,000; Full time

Benefits offered by this job

Holiday Allowance 33 days

Commission Structure

Professional Development

Family Leave

REFY Product Perks

Regular Social Events

Vitality Health Insurance

Perkbox

Job summary

REFY is seeking a Team Leader to join the beauty department at Selfridges, Oxford Street, London. You will lead a team of Brand Consultants, drive sales, coach colleagues, and ensure every customer interaction reflects REFY’s standards and brand values.

You will partner with management to schedule shifts, support in-store events, and develop your team through onboarding and training, with weekend availability as needed.

Qualifications

• Coaching and developing team members are essential requirements.
• Strong interpersonal skills for diverse customers and staff.
• Passion for beauty and luxury retail environments.
• Proven ability to achieve individual and team sales targets and KPIs.
• Experience in inventory management and maintaining stock accuracy.
• Experience with visual merchandising to drive product presentation.
• Willingness to work a flexible schedule, including weekends.

Responsibilities

• Drive REFY’s sales targets and KPIs at the Selfridges location.
• Engage with customers to showcase REFY products and provide consultations.
• Coach and develop Brand Consultants to deliver exceptional customer experiences.
• Collaborate with management to maintain high service standards on the sales floor.
• Record weekly sales information and monitor team performance.
• Lead onboarding and training of new team members and support scheduling.

Skills

Coaching

Interpersonal skills

Beauty industry

Sales and KPIs

Inventory management

Visual merchandising

Flexible schedule

Job description

We are simplifying beauty. We’re committed to creating products and a community that inspire you to be your most confident self.

You’ll be part of a team that leads with authenticity and is empowered to shape the way we operate, creating an environment that reflects our shared values and aspirations.

We’re always vegan, cruelty and fragrance free and proud to be Leaping Bunny certified. Join us on an exciting journey to cut through an overwhelming market and create products and world-first formulas, that give our customers what they need and want simplified.

Acknowledged by The Sunday Times Best Places to Work 2024 & 2025.

THE ROLE

REFY are seeking a Team Leader to join our team within the beauty department at Selfridges, Oxford Street, London.

In this role, you will lead by example, motivating and empowering a team of Brand Consultants to achieve exceptional results, inspire customer loyalty and ensure every touch point reflects REFY’s standards. You’ll work closely with management to coach and develop your team, putting customer experience and brand values at the center of everything we do.

KEY RESPONSIBILITIES

Sales and Customer Experience

• Drive REFY’s business objectives, meeting and exceeding personal and team sales targets and KPIs.
• Engage with customers to showcase REFY products and provide personal consultations
• Handle customer interactions effectively, focusing on high-quality resolutions while gaining insights into customer service, sales, and brand representation.

Business Performance

• Support management in maintaining high standards of service across the sales floor, managing activities in line with peak times and customer flow.
• Assist your team in achieving sales targets through collaborative goal-setting.
• Record accurate sales information weekly to monitor performance.
• Build strong partnerships with brands and retailers.
• Collaborate closely with the stock team to maintain an accurate stock file and manage inventory levels.
• Support management in executing impactful in-store events and activations during peak seasons.

Team Development and Leadership

• Lead the onboarding and training of new team members, embodying REFY’s core values and standards.
• Cultivate a team culture built on trust and open communication
• Support management with team administration, including scheduling, leave management, training coordination, and other operational needs.

SKILLS, KNOWLEDGE AND EXPERTISE

• Demonstrated expertise in coaching and developing team members
• Excellent interpersonal skills and ability to connect with diverse customers and team members
• A passion for the beauty industry and luxury retail environments
• Demonstrated success in achieving individual and team sales and KPIs
• Experience in inventory management and visual merchandising
• Availability for a flexible schedule, including weekends
• Skilled at engaging with all management levels and fostering collaborative, positive business relationships

OUR BENEFITS PACKAGE

• Holiday Allowance: 33 days annually.
• Commission Structure: Rewarding performance-based incentives.
• Professional Development: Visits to HQ for education and growth opportunities.
• Family Leave: Enhanced support for new parents.
• REFY Product Perks: Monthly allowance + exclusive discounts.
• Regular Social Events: Team-Building days and seasonal parties.
• Vitality Health Insurance: Health coverage with added benefits.
• Perkbox: Access to a range of discounts, rewards and wellbeing perks.

WHAT MAKES US 'REFY'

Aspirational Yet Understated: We are an aspirational brand and workforce that pushes boundaries and disrupts the market in an understated way.

Community First: We prioritise community and collaboration.

Lead Don't Follow: We champion innovation and initiative, creating an environment where people are empowered to lead and bring ideas to the table.

Live. Laugh. Love: We believe in fostering a positive and enjoyable work environment, promoting a healthy work-life balance and encouraging laughter and love along the way.

Your Most Confident Self: We believe in empowering our team members to bring their most confident and authentic selves to work.

REFY are committed to fostering a workplace culture that embraces diversity and promotes inclusion. We are committed to providing equal opportunities for all employees, workers and job applicants regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, or pregnancy. Our goal is to create an environment where everyone feels confident and empowered to lead with their ideas and contribute a unique perspective.