Brand-Driven Stylist: Elevate Customer Experience

Free People; Greater London; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Life Leave

Employee Assistance Program

Discount off external gym memberships

Private Medical Insurance

Up to 40% employee discount at URBN/FP

Season ticket loan

Cycle to work

Job summary

Free People in London is seeking a customer-facing associate to deliver an engaging in-store experience and support day-to-day operations. You will help customers, greet shoppers, and assist with securing items, while keeping to brand standards and store policies.

The role emphasizes relationship-building, clear communication, flexibility to cover nights, weekends, and holidays, and a passion for the Free People brand. Training and development are available in a fast-paced retail setting.

Qualifications

• Energy and happiness that is contagious to your friends, family, and everyone around you.
• Builds relationships naturally, embraces individuality and diversity.
• Exhibits clear verbal communication skills.
• Ability to thrive in a fast paced, rapidly evolving environment.
• Heart and soul for the FP brand.
• Experience being a team player.
• Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Build genuine relationships with customers.
• Greet all customers upon entering the store.
• Offer to hold items for the customer at the cash wrap or in the fitting room.
• Determine the customer’s needs and offer suggestions and alternatives.
• Utilize all customer care resources.
• Offer to locate out of stock product from direct or from another store.
• Assist in maintaining store merchandising and operational standards.
• Uphold all company policy and procedures.
• Maintain a high level of awareness and concern for Loss Prevention.
• Facilitate the zones of the floor based on business needs.
• Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities.
• Comment on items purchased.
• Inquire if their purchase is a gift that will need to be wrapped.
• Request the customer’s zip code or email address.
• Ring transactions efficiently – issue a receipt.
• Compare signatures on back of card and on the POS Screen.
• Demonstrate knowledge of return policy.
• Practice proper phone etiquette.

Skills

Customer service

Relationship building

Verbal communication

Team player

Flexibility

Job description

Free People in London is seeking a customer-facing associate to deliver an engaging in-store experience and support day-to-day operations. You will help customers, greet shoppers, and assist with securing items, while keeping to brand standards and store policies.

The role emphasizes relationship-building, clear communication, flexibility to cover nights, weekends, and holidays, and a passion for the Free People brand. Training and development are available in a fast-paced retail setting.