Notting Hill Retail Stylist — Elevate Customer Experience

Free People; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Life Leave

Employee wellbeing program

Private medical insurance

Employee discount 40%

Season ticket loan

Cycle to work

Development opportunities

Job summary

Free People in London is seeking a customer-focused associate to deliver an inspiring shopping experience while supporting all store operations and sales goals.

The role emphasizes greeting customers, building relationships, offering product knowledge, and maintaining merchandising standards to drive profitability. Flexibility to work evenings, weekends, and holidays is required to meet store needs.

Qualifications

• Energetic and happy personality.
• Builds relationships naturally and embraces individuality.
• Clear verbal communication skills.
• Ability to thrive in a fast-paced, evolving environment.
• Heart and soul for the FP brand.
• Team player with a flexible schedule.

Responsibilities

• Exceed customer service expectations and greet customers upon entry.
• Build genuine relationships with customers and assist at cash wrap or fitting room.
• Determine customer needs and offer suggestions and alternatives.
• Utilise customer care resources and locate out-of-stock items from other stores.
• Assist in maintaining merchandising and store operations, including loss prevention.
• Train new stylists on Register University and maintain cash wrap organization.
• Ring transactions efficiently and communicate return policy.

Skills

Customer service

Relationship building

Verbal communication

Team player

Flexible hours

Job description

Free People in London is seeking a customer-focused associate to deliver an inspiring shopping experience while supporting all store operations and sales goals.

The role emphasizes greeting customers, building relationships, offering product knowledge, and maintaining merchandising standards to drive profitability. Flexibility to work evenings, weekends, and holidays is required to meet store needs.