Brand Counter Lead: Customer-Driven Sales Leader

The Estée Lauder Companies Inc.; Ellesmere Port; On-site; GBP 21,000 - 27,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a Counter Lead to support the Brand in driving sales turnover and market share while staying consumer focused. You will reflect a credible brand image, maximise sales through excellent service and maintain high retail standards.

Plan and execute local marketing and events, deliver the local brand plan, and ensure compliant stock and displays. Develop product knowledge and nurture a positive consumer experience across all touchpoints.

Qualifications

• Experience in a fast-paced retail and/or consumer facing environment.
• Ability to drive self-development.
• Commercial understanding and awareness of industry.
• Effective communication, organisation and prioritisation skills.

Responsibilities

• Reflect a credible and professional Brand image to all internal and external consumers.
• Maximise sales through selling, service and retail standards.
• Deliver brand strategy and local plan through events and local marketing.
• Ensure standards in product, housekeeping, displays, messaging and pricing.
• Manage refunds and complaints per company guidelines with appropriate escalation.

Skills

Retail experience

Communication skills

Organisation & prioritisation

Self-development

Job description

The Estée Lauder Companies Inc. is seeking a Counter Lead to support the Brand in driving sales turnover and market share while staying consumer focused. You will reflect a credible brand image, maximise sales through excellent service and maintain high retail standards.

Plan and execute local marketing and events, deliver the local brand plan, and ensure compliant stock and displays. Develop product knowledge and nurture a positive consumer experience across all touchpoints.