Brand Ambassadors-Genesis Motors (Hyundai) Battersea Power Station

Battersea Academy for Skills & Employment (BASE); London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive brand seeks a Brand Ambassador to provide exceptional customer service at their Battersea Power Station store. The role involves engaging with customers, presenting products, and supporting events, requiring strong communication skills and a background in customer care or luxury retail.

Qualifications

• Experience in customer care or premium/luxury retail is preferred.
• Driving license class B is desirable.
• Ability to deliver top-tier customer service.

Responsibilities

• Handle incoming calls and identify customer needs.
• Present the Brand and Products to potential customers.
• Support team in organizing studio events.

Skills

Customer care

Communication

Multitasking

Education

Level A qualification or training in hotel, catering, or luxury retail

Job description

Genesis Motors (Hyundai) are recruiting Brand Ambassadors for their Battersea Power Station store.

Job Title: Brand Ambassador

Reports to: Genesis Experience Lead

Full Time

Job Purpose:

To provide a world-class customer-driven service, balancing customer needs with appropriate product offers from the Genesis brand. The role requires innovation and closely observing customer expectations.

About us:

Genesis is a global automotive brand and part of Hyundai Motor Company, offering an award-winning range of premium models. We focus on a customer-centric approach, providing a unique buying and ownership experience guided by our Son-Nim philosophy.

Since launching in the UK in 2021, we have:

• Launched eight new models, focusing on our electric 3-model lineup
• Won multiple industry awards
• Opened two Studios in London and one in Edinburgh

Key Responsibilities:

• Handle incoming calls, identify customer needs (test drives, consultations, etc.), and direct them to the appropriate contacts.
• Present the Brand and Products to potential customers and interested parties.
• Support the team in organizing studio events and official receptions, handling logistical and administrative tasks.
• Provide professional, courteous service to customers in the studio.
• Maintain cleanliness and order in daily studio operations.

Personal Specification:

• Level A qualification or training in hotel, catering, or luxury retail sectors; automotive experience is a plus but not required.
• Experience in customer care, hospitality, or premium/luxury retail, with teamwork skills.
• Driving license class B (desirable).
• Excellent communication and multitasking skills.
• Ability to deliver top-tier customer service.

Core Values (The Hyundai Way):

• Customer (Safety & Quality, Tenacity)
• Challenge (Progress, Agility)
• Collaboration (Alignment, Resilience)
• People (Diversity & Inclusion, Expertise)
• Globality (Integrity, Data-Driven Thinking)