Brand Ambassador - Flexible Retail & Customer Experience

New Balance; Bicester; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Retail bonus

Career development

Inclusive environment

Staff discount

European projects

Uniform package

Job summary

New Balance is seeking enthusiastic retail associates to engage, educate and entertain customers from the moment they enter the store. You will contribute to hitting personal KPIs, deliver total customer satisfaction, and uphold health and safety standards while working flexibly including weekends.

Join a team that values development, inclusive environments, and strong customer service across our European locations.

Qualifications

• Excellent customer service skills and the ability to engage customers.
• Strong communication and interpersonal skills.
• Passion for retail and sales.
• Willingness to learn and adapt.
• Ability to perform basic maths and support store operations.
• Flexible schedule including weekends and holidays.

Responsibilities

• Achieve personal KPIs and contribute to store performance.
• Deliver total customer satisfaction along the customer journey.
• Help keep the store commercially aligned with guidelines.
• Abide by company policies and procedures.
• Maintain health, safety and environmental standards in store.
• Perform other duties as required by management.

Skills

Customer service

Communication skills

Retail knowledge

Team player

Flexible schedule

Math skills

Job description

New Balance is seeking enthusiastic retail associates to engage, educate and entertain customers from the moment they enter the store. You will contribute to hitting personal KPIs, deliver total customer satisfaction, and uphold health and safety standards while working flexibly including weekends.

Join a team that values development, inclusive environments, and strong customer service across our European locations.