Brand Ambassador

eRecruitSmart; Hatfield; On-site; GBP 28,000 - 33,000; Full time

Job summary

Join Porsche Retail Group as a Product Expert / Brand Ambassador at our prestigious Porsche Centre in Hatfield. This role focuses on providing exceptional customer experiences, combining your passion for cars with strong communication and customer service skills. Enjoy a competitive salary, annual bonus, and fantastic benefits, including a company-funded vehicle and private medical insurance.

Benefits

25 days holiday plus bank holidays

VWG Company funded vehicle

Private Medical Insurance

Life Insurance

Employee Discounts Programme

Qualifications

• Experience in luxury retail and customer care.
• Flexible communicators focused on customer experience.
• Genuine interest in cars and technology.

Responsibilities

• Create memorable experiences for visitors.
• Analyze customer needs to recommend suitable models.
• Support the sales process while building customer relationships.

Skills

Customer Focus

Communication

Luxury Retail Experience

Empathy

Job description

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Exciting News! Porsche Retail Group is expanding our team and have an excellent opportunity for a Product Expert / Brand Ambassador to work for one of the world’s most iconic brands and join the prestigious Porsche Centre Hatfield. The Porsche Centre is located by Hatfield Business Park and has staff parking, a gym close by, a newly refurbished staff area which has a pool table, darts and a TV. The Porsche Centre is a 5-minute drive to The Galleria shopping centre and Hatfield Retail Park.

Please note: To be considered for this position, you must hold a full UK driving licence and be at least 25 years old for insurance purposes when driving Porsche’s full range of products.

About the role
Working in the Porsche showroom, as Product Expert / Brand Ambassador you will:

• Create experiences that go beyond sales and give visitors to our Porsche Centre an experience to remember
• Introduce visitors to the exciting world of Porsche, sharing unique brand and product insights, creating real moments of intrigue, curiosity and fascination, and making them feel a part of the Porsche story

In doing so, you’ll inspire visitors, filling them with enthusiasm to get behind the wheel without obligation, and, ultimately, transforming them into Porsche owners – and loyal clients.

You won’t be selling . Instead, as a genuine part of the Porsche family, you’ll use your encyclopaedic knowledge of the brand, honest advice and natural conversational charm to ensure every visitor feels as if they’re comfortably chatting about a car you’re both passionate about. By being authentic, you’ll give them the information they need to make the right decision on the perfect car. In short, you will have the power to inspire complete customer satisfaction, and the innate ambition and enthusiasm to consistently deliver unique experiences, rather than meet targets.

What will you be doing?
In the role of Product Expert / Brand Ambassador, you will

• Analyse customer needs, interests and specific preferences, using your extensive knowledge to identify the appropriate model and recommend the optional features that you think will truly benefit the customers’ lifestyle
• Initiate customer investment in the Porsche story and their favourite model, before introducing them to your Sales Consultant colleagues
• Beyond the showroom, you’ll be a constant provider of support, proactively sharing your expertise with others

About the rewards
For the role of Product Expert / Brand Ambassador, the hours of work are Monday to Friday 8.30am to 6.30pm (with a designated day off) and every Saturday 9.00am to 5.00pm. There is a basic salary on offer of£28,000 per annum, with an annual bonus of circa £2,500, You will also receive a fantastic benefits package, including:

• 25 days holiday per year plus bank holidays
• VWG Company funded vehicle
• Option of a 2nd VWG Vehicle at Preferential Leasing Rates
• Private Medical Insurance
• Life Insurance
• Staff preferential rates
• Employee Discounts Programme
• Employee Assistance Programme

Who are we looking for?

• Flexible communicators who are completely focused on the customer
• Professionals with a genuine interest in cars and the latest technology
• Composed characters with experience in luxury retail and customer care
• Team players who will guide colleagues to create brand loyalty, product curiosity and an exciting environment where we work and customers relax
• Empathetic storytellers who can form genuine bonds with customers, inspire their thinking, instil trust, and reinforce the values and benefits of Porsche

About Porsche Retail Group
Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies’ Top 100 large companies to work for in the UK , as well as a Top 5 company in Automotive , and combine an outstanding working environment with great benefits and an extremely competitive package.

How to apply
Please note that eRecruitSmart is advertising the role of Product Expert / Brand Ambassador on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

You must reside in and have eligibility to work in the UK and only suitable applicants will be contacted.

We look forward to hearing from you!