Brand Advocate: Inbound

HGS; Kingston upon Thames; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the customer service industry is seeking a Customer Service Representative in Kingston upon Thames. The role involves ensuring customer satisfaction through effective communication and problem-solving while having the opportunity for professional growth and exceptional benefits including training and tuition reimbursement.

Benefits

Tuition reimbursement

Paid training and ongoing education

Medical, Dental, Vision, Disability and Life Insurance plans

Paid vacation

Subsidized lunch and breakfast options

Performance-based incentives

Qualifications

• At least 6 months Sales/Customer Service experience.
• Coachable and eager to learn sales processes.

Responsibilities

• Handles inbound calls effectively and efficiently.
• Resolves customer questions and concerns through active listening.
• Maintains call performance goals and adheres to policies.

Skills

Customer Service

Technical Troubleshooting

Active Listening

Education

CXC/CAPE with at least 5 subjects including English A and Mathematics

Job description

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Brand Advocate: Inbound, Kingston upon Thames

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Client:

HGS

Location:

Kingston upon Thames, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

54add9307839

Job Views:

50

Posted:

24.06.2025

Expiry Date:

08.08.2025

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Job Description:

Job Description

CUSTOMER SERVICE REPRESENTATIVE

Position Summary

Should be responsible for delivering outstanding customer service

Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.

Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of technical requests, inquiries and complaints.

WHAT YOU'LL GET FROM US:

Investment in your future with tuition reimbursement and performance-based growth opportunities across multiple locations.

Investment in your development with paid training and ongoing education. Experience isn't necessary - we're best in-class in service and sales - we'll share our secret sauce with you

Insurance - Medical, Dental, Vision, Disability and Life Insurance plans

Time off - Paid vacation

Meals - We offer subsidized lunch and breakfast options

Performance based incentives

Roles and Responsibilities

Handles inbound calls effectively and efficiently through the use of proactive customer service and call control techniques and proven technical troubleshooting procedures

Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call

Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service

Resolves customer questions / concerns efficiently and effectively through the use of active listening and personalizing techniques and by focusing on adding value

Resolves problems on the first call, and with a minimum of transfers by consistently improving personal technical knowledge and understanding

Manipulate systems and escalate issues to the appropriate personnel for final resolution.

Participates in ongoing training in keeping with Client's request and changing business strategies.

Maintains call performance goals (. AHT, quality and schedule adherence)

Adheres to HGS' policies and procedures.

Maintains a positive attitude and support HGS' Commitment to Excellence.

Performs other duties as assigned.

Why choose us?

work environment that encourages you to champion every moment and thrive. Embrace our top-notch training programs, meticulously designed to unleash your true potential in your role. Revel in competitive compensation and a diverse range of employee benefits crafted to enhance your overall experience. We take pride in celebrating diversity, promoting respect, and fostering open communication. Elevate your career to new heights and embark on an exciting journey with our energetic and dynamic team!

Job Description

CUSTOMER SERVICE REPRESENTATIVE

Position Summary

Should be responsible for delivering outstanding customer service

Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.

Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of technical requests, inquiries and complaints.

WHAT YOU'LL GET FROM US:

Investment in your future with tuition reimbursement and performance-based growth opportunities across multiple locations.

Investment in your development with paid training and ongoing education. Experience isn't necessary - we're best in-class in service and sales - we'll share our secret sauce with you

Insurance - Medical, Dental, Vision, Disability and Life Insurance plans

Time off - Paid vacation

Meals - We offer subsidized lunch and breakfast options

Performance based incentives

Roles and Responsibilities

Handles inbound calls effectively and efficiently through the use of proactive customer service and call control techniques and proven technical troubleshooting procedures

Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call

Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service

Resolves customer questions / concerns efficiently and effectively through the use of active listening and personalizing techniques and by focusing on adding value

Resolves problems on the first call, and with a minimum of transfers by consistently improving personal technical knowledge and understanding

Manipulate systems and escalate issues to the appropriate personnel for final resolution.

Participates in ongoing training in keeping with Client's request and changing business strategies.

Maintains call performance goals (. AHT, quality and schedule adherence)

Adheres to HGS' policies and procedures.

Maintains a positive attitude and support HGS' Commitment to Excellence.

Performs other duties as assigned.

Why choose us?

work environment that encourages you to champion every moment and thrive. Embrace our top-notch training programs, meticulously designed to unleash your true potential in your role. Revel in competitive compensation and a diverse range of employee benefits crafted to enhance your overall experience. We take pride in celebrating diversity, promoting respect, and fostering open communication. Elevate your career to new heights and embark on an exciting journey with our energetic and dynamic team!

What we are looking for:

Our search is on for those with a sharp eye for detail and accuracy. We are looking for people who are open to diverse shifts, including night options (if applicable). We truly value a positive attitude and an innate desire to provide outstanding customer service. No specific physical or legal requirements are needed, and there are no travel or relocation expectations. Be part of our vibrant team, where your skills and dedication hold immense value in a nurturing and inclusive work environment.

Requirements

QUALIFICATIONS:

CXC/ CAPE. At least 5 subjects including English A and Mathematics

Experience. At least 6 months Sales/Customer Service experience and At least 6 months BPO/Call Center experience

Coachable. Success starts with those who quickly learn, apply and stick to our sales process.