Technical Support Advocate - Astound

HGS; Kingston upon Thames; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in customer service solutions seeks a driven Technical Support Advocate in Kingston upon Thames. In this role, you will assist clients and customers with voice, internet, and data service issues, ensuring high-quality resolution of inquiries in a dynamic environment.

Qualifications

• Experience in technical support or customer service roles preferred.
• Ability to work in a dynamic, 24/7 work environment.

Responsibilities

• Provide technical help desk services to customers.
• Analyze, troubleshoot, and resolve technical issues.
• Research and locate information to answer inquiries.

Skills

Troubleshooting

Customer Service

Technical Support

Communication

Job description

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Technical Support Advocate - Astound, Kingston upon Thames

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Client:

HGS

Location:

Kingston upon Thames, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

901ae1724adc

Job Views:

23

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Job Description

HGS is looking for a driven IT professional to join us as a Technical Support Advocate, to handle inbound and outbound technical customer calls for voice, internet, and data installation and connections.

At HGS, we have a work environment that ensures every employee realizes their true potential and achieves success in their career. If you are a versatile professional with an entrepreneurial spirit, we want you on our team!

As a Technical Support Advocate, you will:

• Cater to the needs of clients and customers in a 24/7 work environment
• Provide voice technical help desk services to new and existing customers for a wide range of technical requests, queries, and/or complaints
• Work in a dynamic environment to analyze, troubleshoot, and resolve technical issues for customers of voice, internet, or data installation and connections
• Research, locate, and provide information to answer inquiries