Branch Operations Manager

Keyline Civils Specialist; Dundee; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Bonus scheme

Pension scheme

Staff discounts (e.g. Toolstation 20%)

Wellbeing support

Perks discounts

Job summary

Keyline Civils Specialist is seeking a Branch Operations Manager for the Dundee site. You will work with the Branch Manager to drive branch success, focusing on hitting sales targets, improving margins, and delivering top customer service in a Stay Safe culture.

You’ll oversee admin, transport, and product distribution to keep operations running like clockwork. You’ll lead and coach the team, creating a positive, proactive environment where performance and service excellence are rewarded.

Qualifications

• Senior sales experience in construction or builders merchant industry.
• Ability to lead and develop a team, and manage IT systems.

Responsibilities

• Deputise for Branch Manager to ensure smooth operations.
• Lead Stay Safe culture across the branch.
• Keep Branch Manager updated on issues affecting performance.
• Maintain stock and premises standards and procedures.
• Drive profitable sales through outstanding customer service.
• Ensure all plant and property are safe and documented.
• Oversee stock levels and product range to meet demand.
• Conduct regular stock takes and follow buying policies.
• Build strong relationships with suppliers to ensure smooth stock flow.

Skills

Senior sales experience

Builders Merchant experience

Team leadership

Customer focus

Job description

Branch Operations Manager - Dundee (No Weekends!)

Who we are

At Keyline, we’re the backbone of transport construction, providing the building materials that make everything from mini-roundabouts to motorways and railways come to life. With 40+ branches across the UK, we combine expert knowledge and exceptional service to ensure our customers get the right products at the right time.

What you’ll be doing

As Branch Operations Manager, you'll be right there helping the Branch Manager drive the branch to success! You'll be focused on hitting and smashing those sales targets, improving margins, and making sure the branch hits its profit goals, all while keeping customer service and a top-notch Stay Safe culture at the heart of everything we do. You’ll help keep the branch ticking by overseeing everything from admin to transport and product distribution, ensuring everything runs like clockwork. Plus, you’ll be a key player in developing and coaching the team, helping them grow, and creating a positive "Best in Town" vibe where everyone’s motivated and delivering great service. It’s all about making the branch the best it can be – and having fun while doing it!

What’s in it for You?

Join a supportive and dynamic team with great career growth opportunities. You’ll be at the heart of shaping the future of transport infrastructure, while enjoying benefits designed to support you at work and beyond.

We offer:

• Attractive annual salary
• Performance-based bonus that rewards your hard work
• Save-as-you-earn & Buy-as-you-earn schemes for smart financial growth
• Generous contributory pension scheme to secure your future
• Exclusive colleague discounts across a variety of Group businesses, including 20% off at Toolstation
• Wellbeing support to keep you feeling your best
• MyPerks discounts at top retailers, restaurants, and more!

Working hours: Monday to Friday, 7.30am - 5pm, NO WEEKENDS!

What you’ll be responsible for

Your Responsibilities as Branch Operations Manager:

• Step in When Needed: Deputise for the Branch Manager, ensuring smooth operations and compliance with company policies in their absence.
• Lead the Stay Safe Culture: Engage the team in promoting an industry-leading Stay Safe culture across the branch.
• Keep the Manager in the Loop: Maintain open communication with the Branch Manager, updating them on any branch issues that could affect performance.
• Maintain High Standards: Safeguard stock and property from loss or damage, ensuring top-notch staff performance and cleanliness, while following company procedures.
• Maximise Sales: Deliver outstanding customer service by identifying products and offering alternatives to drive profitable sales.
• Keep Things Running Smoothly: Ensure all plant and property are in safe working order, with accurate records and necessary documentation.
• Manage Stock Like a Pro: Oversee stock levels and product range to optimise turnover and meet demand.
• Handle Stock Takes: Administer regular stock takes, following company guidelines to keep inventory in check.
• Implement Buying Policies: Enforce group buying policies to ensure consistency and profitability.
• Build Strong Supplier Relationships: Maintain great connections with suppliers to ensure a smooth flow of stock and support.

Who you are

• Experience: You’ve got senior sales experience (bonus points for Builders Merchant experience) and know your products inside and out.
• Leadership: You know how to inspire and develop a team, stay organised, and navigate IT systems without breaking a sweat.
• Customer Obsessed: Always putting customers first and going the extra mile.
• Team Player: Helping your team grow and working together to win.
• Quality-Driven: You care about getting things right and doing them well.
• Planning Pro: You’ve got the skills to stay on top of tasks and priorities.
• Go-Getter: You take the lead and push things forward without waiting.
• Positive Energy: Always bringing the enthusiasm to make things happen!

We’re proud to be an equal opportunities employer and are committed to building a diverse team. No matter your background, we believe in giving everyone the opportunity to succeed.

#TPM