Branch Manager

Keyline Civils Specialist; Telford; On-site; GBP 52,000 - 68,000; Full time

Benefits offered by this job

Attractive annual salary

Performance-based bonus

Save-as-you-earn scheme

Buy-as-you-earn scheme

Contributory pension

Colleague discounts (Toolstation 20%)

Wellbeing support

MyPerks discounts

Job summary

Keyline Civils Specialist is seeking a Branch Manager for our Telford site, delivering leadership across safety, operations and commercial performance. This role is Monday to Friday, 7am-4:30pm with no weekend work, and offers an attractive salary plus a range of benefits.

You will lead a multi-site distribution mindset, drive growth plans with a focus on customer satisfaction, stock control and supplier relationships, and foster a safe, high-performing team culture.

Qualifications

• At least 3 years in merchanting or multi-site distribution with growth delivery experience.
• Customer and colleague focused with growth targets and profitability.
• Proven ability to meet budgets and operating plans while driving profitability.
• Face-to-face negotiation with customers and suppliers.
• Lead safety standards and foster wellbeing across the branch.
• Think long-term, adapt to changing needs, bring new ideas.
• Flexible and adaptable to opportunities or challenges.
• Clear communicator promoting collaboration and clarity.

Responsibilities

• Lead Safety & Wellbeing culture and drive continuous improvement through risk assessments and best practices.
• Lead High Performance by setting goals, tracking results, and developing teams through 1-2-1s.
• Drive Customer Service & Sales by building relationships and identifying growth opportunities.
• Manage Commercial Growth through supplier relations, stock, and working capital management.
• Oversee Operations & Transport to ensure compliance and efficiency, optimise layout and costs.
• Make calculated decisions to drive business success.

Skills

Merchanting experience

Customer focus

Results driven

Negotiation

Safety champion

Strategic thinking

Agile adaptability

Communication

Commercial acumen

Growth mindset

Decisive

Job description

Branch Manager - Telford (No Weekends!)

Who we are

At Keyline, we’re the backbone of transport construction, providing the building materials that make everything from mini-roundabouts to motorways and railways come to life. With 40+ branches across the UK, we combine expert knowledge and exceptional service to ensure our customers get the right products at the right time.

What’s in it for You?

Join a supportive and dynamic team with great career growth opportunities. You’ll be at the heart of shaping the future of transport infrastructure, while enjoying benefits designed to support you at work and beyond.

We offer:

• Attractive annual salary
• Performance-based bonus that rewards your hard work
• Save-as-you-earn & Buy-as-you-earn schemes for smart financial growth
• Generous contributory pension scheme to secure your future
• Exclusive colleague discounts across a variety of Group businesses, including 20% off at Toolstation
• Wellbeing support to keep you feeling your best
• MyPerks discounts at top retailers, restaurants, and more!

Working hours: Monday to Friday, 7am - 4:30pm, NO WEEKENDS!

What you’ll be responsible for

• Leading Safety & Wellbeing: Champion a strong safety culture, driving continuous improvement. Conduct regular risk assessments and promote best practices, creating an inclusive environment where everyone feels supported and engaged.
• Leading High Performance: Set ambitious goals, inspire your team, and track performance. Build adaptable teams with a focus on succession planning and continuous development through 1-2-1s.
• Customer Service & Sales: Build lasting relationships with your customers, focusing on your top 10. Identify opportunities, drive sales growth, and swiftly resolve complaints. Collaborate with KAM/NAMs to implement growth strategies.
• Managing Commercial Growth: Cultivate strong supplier relationships, capitalise on opportunities, and monitor financial trends to ensure continued business success. Manage stock and working capital efficiently.
• Operations & Transport Excellence: Ensure high standards of compliance and operational efficiency. Lead your team to optimise layout and safety, balancing resource needs, stock levels, and cost control.
• Driven by Success: Take calculated risks, make bold decisions, and always strive to be the best in everything you do.

Who you are

You’ll need to be:

• Experienced: At least 3 years in merchanting or multi-site customer/trade distribution with a proven track record of delivering growth plans.
• Customer & Colleague Focused: Able to set and achieve growth targets, with a strong focus on both customer satisfaction and team development.
• Results-Driven: Consistently meeting budgets and operating plans, while driving profitability.
• Skilled Negotiator: Comfortable negotiating face-to-face with customers and suppliers, building strong, long-term relationships.
• Safety & Wellbeing Champion: Leading safety standards and fostering a wellbeing culture across the branch.
• Strategic Thinker: Able to think long-term, adapt to changing business needs, and bring fresh ideas.
• Agile & Adaptable: Flexible in your approach, able to pivot and embrace new opportunities or challenges.
• Excellent Communicator: Able to engage effectively with colleagues and customers, promoting collaboration and clarity.
• Commercially Savvy: Understanding P&L, business finances, and the workings of commercial markets.
• Ambitious for Growth: Eager to drive growth and seize new opportunities across all areas of the business.
• Decisive: Confident in making decisions that drive business success.

We’re proud to be an equal opportunities employer and are committed to building a diverse team. No matter your background, we believe in giving everyone the opportunity to succeed.

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