Branch Operations Lead — Service, Safety & Growth

Huws Gray Group; Ipswich; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Bonus scheme

Pension & life assurance

Retail discounts

Colleague discounts

Travel discounts

Training & development

Job summary

Huws Gray Group in Ipswich is seeking an Assistant Branch Manager to support the Branch Manager, ensuring the branch runs safely, smoothly and to a high standard every day. You will lead by example in delivering high standards of customer service, coach colleagues, and help drive branch performance, efficiency, and profitability while upholding health, safety and compliance.

This role offers on-the-job training and opportunities to progress within the group, with flexible working discussions

Qualifications

• Customer-facing, operational, or sales experience.
• Confidence to support and lead a team on a day-to-day basis.
• Hands-on approach with a strong focus on standards and safety.
• Good communication skills and the ability to stay calm under pressure.
• Willingness to support others and take responsibility when needed.

Responsibilities

• Supporting the Branch Manager in the day-to-day running of the branch
• Acting as the main point of contact and leading the branch when the Branch Manager is away
• Leading by example to deliver high standards of customer service
• Making sure branch procedures, systems, and ways of working are followed
• Being a visible role model for health, safety, and compliance
• Supporting, coaching, and motivating colleagues
• Helping build strong customer relationships and resolving issues professionally
• Taking practical action to support branch performance, efficiency, and profitability

Skills

Customer-facing experience

Team leadership

Hands-on approach

Strong communication

Safety focus

Job description

Huws Gray Group in Ipswich is seeking an Assistant Branch Manager to support the Branch Manager, ensuring the branch runs safely, smoothly and to a high standard every day. You will lead by example in delivering high standards of customer service, coach colleagues, and help drive branch performance, efficiency, and profitability while upholding health, safety and compliance.

This role offers on-the-job training and opportunities to progress within the group, with flexible working discussions